Supplier Returns Representative

Digi-Key Electronics; United States; On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

DigiKey Electronics is seeking a Supplier Returns Associate to process nonconforming items and coordinate credits with internal teams and suppliers. This is an essential onsite role with a 7:30 A.M. – 4:00 P.M. schedule and a mandatory 1-year training commitment.

You will liaise with multiple departments and external suppliers to obtain RMAs, analyze failure reports, and ensure accurate credits and documented outcomes for customers. Strong organizational and communication skills are required.

Qualifications

• High School diploma or GED
• Excellent typing and computer navigation skills
• Proficient in Microsoft Exchange/Outlook
• Competent knowledge of email etiquette
• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
• Ability to actively participate as a team member in order to meet departmental goals
• Excellent time management skills, self-directed and motivated
• Excellent listener and communicator
• Excellent organizational skills
• Ability to provide a positive, professional, and enthusiastic outlook or perspective when interacting with people
• Good critical thinking skills
• Detail oriented and proficient in WinDecs
• Dependable, responsible contributor committed to excellence and success
• Preferred qualifications: Experience in Receiving Exceptions or Customer Returns, Experience using Microsoft Excel

Responsibilities

• Log, track and return nonconforming product
• Assist with Conforming Returns and Scraps
• Work with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)
• Coordinate with PDC to pack and return product to suppliers
• Serve as one of the primary DigiKey points of contact to assigned Suppliers
• Build and maintain strong and effective business relationships
• Work with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customer
• Prepare reports summarizing status of nonconforming product
• Assist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shipping
• Assist with Exceptions from departments such as Receiving
• Review & understand parameters within Supplier contracts and resolve warranty issues
• Resolve any discrepancies resulting from Supplier rejection of invoice
• Responsible for collecting estimates or costs to accurately price customer repair quotes
• Expedite movement of parts between Suppliers, customers, and PDC
• Work with Trade Compliance team during Shipments to ensure adhering to local, state, country laws
• Facilitate product replacements from Suppliers
• Process all product shipped to DigiKey in error
• Process and hold all suspected counterfeit products
• Work with the Haz Review Team to catalogue hazardous material appropriately before disposal
• Scrap product per DigiKey policies and procedures
• Restore product to stock
• Verify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process.
• Work directly with: External Suppliers F/A Techs PDC Techs Customer Returns Accounts Payable Supplier Return and Supplier Quality Coordinators Procurement Associates Invoicing Receiving Exceptions Customer Support Quality
• Performs other incidental and related duties as required and assigned

Skills

Number sense

Typing skills

Email etiquette

Multitasking

Team player

Time management

Communication

Organization

Attention to detail

Education

High School diploma or GED

Tools

WinDecs

Excel

Job description

Product Distribution Roles:

• Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)
• Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)
• Full-Time 3-12 Shift - $23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)
• Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)
• Relocation and Sign-On bonuses available for specific full-time product distribution roles

Position Overview:

The Supplier Returns Associate focuses primarily on processing non-conforming and failure analysis tags in a timely and efficient manner. This role works with numerous departments within DigiKey and with the suppliers to ensure proper credits are taken. This is considered an essential onsite role, which requires regular onsite attendance. Due to the length of training 1 year commitment to this role is required. You must have a job shadow in the Supplier Returns area prior to applying if you are an internal applicant.

Schedule:

Monday - Friday, 7:30 A.M - 4:00 P.M.

Responsibilities:

• Log, track and return nonconforming product
• Assist with Conforming Returns and Scraps
• Work with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)
• Coordinate with PDC to pack and return product to suppliers
• Serve as one of the primary DigiKey points of contact to assigned Suppliers
• Build and maintain strong and effective business relationships
• Work with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customer
• Prepare reports summarizing status of nonconforming product
• Assist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shipping
• Assist with Exceptions from departments such as Receiving
• Review & understand parameters within Supplier contracts and resolve warranty issues
• Resolve any discrepancies resulting from Supplier rejection of invoice
• Responsible for collecting estimates or costs to accurately price customer repair quotes
• Expedite movement of parts between Suppliers, customers, and PDC
• Work with Trade Compliance team during Shipments to ensure adhering to local, state, country laws
• Facilitate product replacements from Suppliers
• Process all product shipped to DigiKey in error
• Process and hold all suspected counterfeit products
• Work with the Haz Review Team to catalogue hazardous material appropriately before disposal
• Scrap product per DigiKey policies and procedures
• Restore product to stock
• Verify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process.
• Work directly with: External Suppliers F/A Techs PDC Techs Customer Returns Accounts Payable Supplier Return and Supplier Quality Coordinators Procurement Associates Invoicing Receiving Exceptions Customer Support Quality
• Performs other incidental and related duties as required and assigned

Required Knowledge, Skills and Experience:

• High School diploma or GED
• Must have excellent number association skills
• Excellent typing and computer navigation skills
• Proficient in Microsoft Exchange/Outlook
• Competent knowledge of email etiquette
• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
• Ability to actively participate as a team member in order to meet departmental goals
• Excellent time management skills, self-directed and motivated
• Excellent listener and communicator
• Excellent organizational skills
• Ability to provide a positive, professional, and enthusiastic outlook or perspective when interacting with people
• Good critical thinking skills
• Detail oriented and proficient in WinDecs
• Dependable, responsible contributor committed to excellence and success

Preferred Qualifications:

• Previous experience in Receiving Exceptions or Customer Returns
• Experience using Microsoft Excel
• Demonstrate the following behavioral competencies: attention to detail, customer/client focus, ethical conduct, manages execution, personal effectiveness/credibility, and positive attitude

Physical Requirements:

• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
• Be able to sit at a workstation and operate computer devices such as keyboard, mouse, screen
• Capable of spending 8-10 hours walking/standing on concrete (as needed)
• Ability to lift up to 40 lbs unassisted

Compensation:

The starting base pay rate for this position is: $20.00. This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.

Legal & Equal Opportunity:

Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity. DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [e-mail].

Know Your Rights:

Workplace Discrimination is Illegal. DigiKey has always believed our employees are the greatest reason for our company's continued success and exceptional service. Our employees are hardworking, talented, motivated, dedicated, agile, generous, and humble. In addition to offering an industry-leading benefits package, a sense of community, and job security, we're committed to providing career development opportunities with the hands‑on training and resources to take you anywhere you want to go.

DigiKey is growing fast. Come see how you can grow with us.