Supplier Returns Representative

Digi-Key Electronics; Thief River Falls (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

DigiKey Electronics in Minnesota is seeking a Supplier Returns Associate to process non-conforming and failure analysis tags, coordinating with suppliers and internal teams to secure credits. This essential onsite role requires regular attendance and a one-year training commitment.

You will log and track returns, obtain RMAs, work with PDC and supplier service reps, build relationships, and prepare status reports.

Qualifications

• High School diploma or GED required.
• Excellent number association and data entry skills.
• Proficient in email etiquette and MS Outlook.
• Able to multi-task and adapt to changing requests.

Responsibilities

• Log, track and return nonconforming product.
• Assist with Conforming Returns and Scraps.
• Coordinate RMAs with external suppliers and internal teams.
• Prepare reports on nonconforming product status.
• Verify credits with Accounts Payable and supplier invoices.
• Serve as DigiKey contact for assigned suppliers.

Skills

Numerical ability

Typing speed

Communication

Team player

Education

High School diploma or GED

Tools

Microsoft Exchange/Outlook

WinDecs

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page .______________________________________________________________________Product Distribution Roles:Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)Full-Time 3-12 Shift – $ 23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)Relocation and Sign-On bonuses available for specific full-time product distribution roles - Ask your recruiter for more information!______________________________________________________________________Position Overview:The Supplier Returns Associate focuses primarily on processing non-conforming and failure analysis tags in a timely and efficient manner. This role works with numerous departments within DigiKey and with the suppliers to ensure proper credits are taken. This is considered an essential onsite role, which requires regular onsite attendance.Due to the length of training 1 year commitment to this role is required.You must have a job shadow in the Supplier Returns area prior to applying if you are an internal applicant.Schedule: Monday - Friday, 7:30 A.M - 4:00 P.M.Responsibilities:Log, track and return nonconforming productAssist with Conforming Returns and ScrapsWork with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)Coordinate with PDC to pack and return product to suppliersServe as one of the primary DigiKey points of contact to assigned SuppliersBuild and maintain strong and effective business relationshipsWork with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customerPrepare reports summarizing status of nonconforming productAssist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shippingAssist with Exceptions from departments such as ReceivingReview & understand parameters within Supplier contracts and resolve warranty issuesResolve any discrepancies resulting from Supplier rejection of invoiceResponsible for collecting estimates or costs to accurately price customer repair quotesExpedite movement of parts between Suppliers, customers, and PDCWork with Trade Compliance team during Shipments to ensure adhering to local, state, country lawsFacilitates product replacements from SuppliersProcess all product shipped to DigiKey in errorProcess and hold all suspected counterfeit productsWork with the Haz Review Team to catalogue hazardous material appropriately before disposalScrap product per DigiKey policies and proceduresRestore product to stockVerify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process.Work directly with:External SuppliersF/A TechsPDC TechsCustomer ReturnsAccounts PayableSupplier Return and Supplier Quality CoordinatorsProcurement AssociatesInvoicingReceiving ExceptionsCustomer SupportQualityPerforms other incidental and related duties as required and assignedRequired Knowledge, Skills and ExperienceHigh School diploma or GEDMust have excellent number association skillsExcellent typing and computer navigation skillsProficient in Microsoft Exchange/OutlookCompetent knowledge of email etiquetteDemonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/managementAbility to actively participate as a team member in order to meet departmental goalsExcellent time management skills, self-directed and motivatedExcellent listener and communicatorExcellent organizational skillsAbility to provide a positive, professional, and enthusiastic outlook or perspective when interacting with peopleGood critical thinking skillsDetail oriented and proficient in WinDecsDependable, responsible contributor committed to excellence and successPreferred Qualifications:Previous experience in Receiving Exceptions or Customer ReturnsExperience using Microsoft ExcelMust demonstrate the following behavioral competencies; attention to detail, customer/client focus, ethical conduct, manages execution, personal effectiveness/credibility, and positive attitudePhysical Requirements:Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your bodyBe able to sit at a workstation and operate computer devices such as keyboard, mouse, screenCapable of spending 8-10 hours walking/standing on concrete (as needed)Ability to lift up to 40 lbs unassistedCompensation:The starting base pay rate for this position is:$20.00This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.______________________________________________________________________Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [e-mail] .Know Your Rights: Workplace Discrimination is Illegal