Supervisor, Product Viability

DigiKey; Thief River Falls (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

DigiKey is seeking a Supervisor, Viability to lead a team within the Product Distribution Center. You will drive product viability programs and partner with Receiving, Customer Returns, and Quality to ensure compliant processes and successful order fulfillment.

Your role focuses on coaching and developing staff, optimizing processes, and reviewing product lines and certifications to maintain rigorous standards across the portfolio.

Qualifications

• Associates degree; electronics focus preferred.
• Proven ability to work independently, prioritize competing demands, manage multiple priorities, and drive results in a fast-paced environment.
• Proficiency with Microsoft Office Suite and other business systems relevant to this position.
• Strong analytical and problem-solving skills with ability to interpret data to drive decisions.
• Effective coaching, communication, and feedback skills to influence positive outcomes.
• Strong conflict resolution and interpersonal skills for cross-functional collaboration.
• Demonstrated leadership, organization, and decision-making abilities.
• Ability to handle sensitive information with discretion and professionalism.
• 3+ Digi-Key and/or industry experience in Order Fulfillment or people leadership (preferred).

Responsibilities

• Manage, coach, and develop a team of associates and oversee department activities.
• Anticipate staffing, training, automation, and process innovations; act as change champion.
• Perform manager responsibilities as needed.
• Review PDC technical responses and communicate product concerns impacting order fulfillment and viability.
• Investigate and resolve issues related to defective, damaged, or counterfeit products in collaboration with other departments.
• Review product lines and processes to ensure efficient order fulfillment and compliance.
• Coordinate annual equipment certification to DigiKey standards and liaise with calibration providers.
• Coordinate UL audits and MSL handling processes, including removal, baking, and restocking.
• Maintain product viability guidelines and procedures as the portfolio expands.
• Serve as escalation point for counterfeit control matters related to customer returns.
• Maintain Hazmat certification and participate in Hazmat Council.
• Lead or participate in cross-functional projects and possibly non-standard hours.
• May travel domestically as needed.

Skills

Leadership

Coaching

Communication

Analytical thinking

Problem solving

Education

Associates degree (Electronics preferred)

Tools

Microsoft Office

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

Position Overview

The Supervisor, Viability leads a team responsible for product viability processes and operational support with the Product Distribution Center (PDC). The role oversees developing individual team members, cross-functional issue resolution, compliance activities, audits, and continuous improvement initiatives. The Supervisor partners with technical departments, Receiving, Customer Returns, and other stakeholders to ensure product viability programs, policies and procedures are effectively and consistently administered, support business objectives, and comply with company standards and regulatory requirements.

Responsibilities

• Manage, coach, and develop a team of professional associates while overseeing departmental activities, processes, and cross-functional collaboration


• Anticipating future needs, including staffing, training, automation, and process innovation, serve as a change champion


• Perform manager responsibilities as needed


• Act as the primary point of contact to review PDC technical responses and communicating product concerns impact order fulfillment process and product viability


• Investigate, resolve, and elevate issues related to defective, damaged, non-conforming, counterfeit, and returned products, partnering with Product Managers, Quality, Customer Returns, and other departments as needed


• Review product lines, handling methods, storage practices, and product portfolio changes to ensure efficient order fulfillment, maintain compliance, and recommend product line additions, modifications, or terminations based on PDC capabilities


• Coordinate annual equipment certification to the DigiKey standards and maintain relationships with third-party calibration providers


• Coordinate and Facilitate UL audits and MSL handling process, including removal, baking and restocking activities


• Maintain and update product viability guidelines and operational procedures as the product portfolio expands


• Serve as an escalation point for counterfeit control matters related to customer returns


• Maintain Hazmat certification (company provided) and participate as a member of the Hazmat Council


• May organize and lead or participate projects, programs, and initiatives that may require flexible or non-standard work hours


• May travel - domestically as needed


• May participate on cross-functional committees, task forces, and special projects

Required Knowledge, Skills, And Experience

• Associates degree; preferred concentration in Electronics.


• Proven ability to work independently, prioritize competing demands, manage multiple priorities, and drive results in a fast-paced environment


• Proficiency with Microsoft Office Suite and other business systems (are there specific ones you want to call out here?) relevant to this position


• Strong analytical and problem-solving skills, including the ability to interpret and leverage operational and statistical data to drive business decisions,


• Effective coaching, communication, and feedback skills with the ability to influence positive outcomes


• Strong conflict resolution and interpersonal skills, with the ability to navigate cross-functional issues


• Demonstrated leadership, organizational, and decision-making skills


• Able to handle sensitive and confidential information with discretion and professionalism


• 3+ Digi-Key &/or industry experience in Order Fulfillment, people leadership, or other relevant work experience (preferred)

Physical Requirements

• Able to twist or bend and occasionally climb stairs


• Able to reach with hands and arms above shoulder level


• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen


• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body


• Capable of spending 8-10 hours walking/standing on concrete


• Capable of lifting up to 50 lbs. from floor to shoulder height

Compensation

The base pay range for this position is:
$29.50
to
$40.75
Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.
Many factors influence the determination of base pay within a range, including the candidate’s work experience in related roles; the candidate’s knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [e-mail].

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