Supervisor, Product Viability

Digi-Key Electronics; United States; On-site; USD 41,000 - 56,000; Full time

Job summary

DigiKey Electronics is seeking a Supervisor, Viability to lead a team responsible for product viability processes and operational support within the Product Distribution Center. You will drive coaching, cross-functional collaboration, and continuous improvement to ensure compliance with standards and regulatory requirements.

In this role you will partner with Receiving, Customer Returns, and Product Managers to administer viability programs, review lines, and coordinate audits and certifications

Qualifications

• Associate degree; preferred concentration in Electronics.
• Proven ability to work independently, prioritize competing demands, manage multiple priorities, and drive results in a fast-paced environment.
• Proficiency with Microsoft Office Suite and other business systems relevant to this position.
• Strong analytical and problem‑solving skills with the ability to interpret and leverage data for decisions.
• Effective coaching, communication, and feedback skills to influence outcomes.
• Strong conflict resolution and interpersonal skills for cross‑functional collaboration.
• Demonstrated leadership, organizational, and decision‑making abilities.
• Able to handle sensitive and confidential information with discretion.
• 3+ Digi-Key &/or industry experience in Order Fulfillment, people leadership, or related work.

Responsibilities

• Manage, coach, and develop a team of professional associates while overseeing departmental activities, processes, and cross-functional collaboration.
• Anticipating future needs, including staffing, training, automation, and process innovation, serve as a change champion.
• Perform manager responsibilities as needed.
• Act as the primary point of contact to review PDC technical responses and communicate product concerns impacting order fulfillment and viability.
• Investigate, resolve, and escalate issues related to defective, damaged, non-conforming, counterfeit, and returned products, partnering with Product Managers, Quality, Customer Returns, and others as needed.
• Review product lines, handling methods, storage practices, and changes to ensure efficient order fulfillment, compliance, and recommendations for portfolio adjustments.
• Coordinate annual equipment certification to DigiKey standards and maintain third‑party calibration relationships.
• Coordinate and facilitate UL audits and MSL handling process, including removal, baking and restocking.
• Maintain and update product viability guidelines and procedures as the portfolio expands.
• Serve as escalation point for counterfeit control matters related to customer returns.
• Maintain Hazmat certification and participate as a member of the Hazmat Council.
• May organize and lead or participate in projects, programs, and initiatives with flexible/non-standard hours.
• May travel domestically as needed.
• Participate on cross-functional committees, task forces, and special projects.

Skills

Independent work & prioritization

MS Office / business systems

Analytical problem-solving

Coaching & communication

Interpersonal skills

Leadership & decision making

Discretion & confidentiality

Order fulfillment leadership

Education

Associate degree or electronics focus

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

Position Overview:

The Supervisor, Viability leads a team responsible for product viability processes and operational support with the Product Distribution Center (PDC). The role oversees developing individual team members, cross‑functional issue resolution, compliance activities, audits, and continuous improvement initiatives. The Supervisor partners with technical departments, Receiving, Customer Returns, and other stakeholders to ensure product viability programs, policies and procedures are effectively and consistently administered, support business objectives, and comply with company standards and regulatory requirements.

Responsibilities:

• Manage, coach, and develop a team of professional associates while overseeing departmental activities, processes, and cross-functional collaboration
• Anticipating future needs, including staffing, training, automation, and process innovation, serve as a change champion
• Perform manager responsibilities as needed
• Act as the primary point of contact to review PDC technical responses and communicating product concerns impact order fulfillment process and product viability
• Investigate, resolve, and escalat[e] issues related to defective, damaged, non-conforming, counterfeit, and returned products, partnering with Product Managers, Quality, Customer Returns, and other departments as needed
• Review product lines, handling methods, storage practices, and product portfolio changes to ensure efficient order fulfillment, maintain compliance, and recommend product line additions, modifications, or terminations based on PDC capabilities
• Coordinate annual equipment certification to the DigiKey standards and maintain relationships with third‑party calibration providers
• Coordinate and Facilitate UL audits and MSL handling process, including removal, baking and restocking activities
• Maintain and update product viability guidelines and operational procedures as the product portfolio expands
• Serve as an escalation point for counterfeit control matters related to customer returns
• Maintain Hazmat certification (company provided) and participate as a member of the Hazmat Council
• May organize and lead or participate projects, programs, and initiatives that may require flexible or non‑standard work hours
• May travel – domestically as needed
• May participate on cross-functional committees, task forces, and special projects

Required Knowledge, Skills, and Experience:

• Associates degree; preferred concentration in Electronics.
• Proven ability to work independently, prioritize competing demands, manage multiple priorities, and drive results in a fast-paced environment
• Proficiency with Microsoft Office Suite and other business systems (are there specific ones you want to call out here?) relevant to this position
• Strong analytical and problem‑solving skills, including the ability to interpret and leverage operational and statistical data to drive business decisions,
• Effective coaching, communication, and feedback skills with the ability to influence positive outcomes
• Strong conflict resolution and interpersonal skills, with the ability to navigate cross‑functional issues
• Demonstrated leadership, organizational, and decision‑making skills
• Able to handle sensitive and confidential information with discretion and professionalism
• 3+ Digi‑Key &/or industry experience in Order Fulfillment, people leadership, or other relevant work experience (preferred)

Physical Requirements:

• Able to twist or bend and occasionally climb stairs
• Able to reach with hands and arms above shoulder level
• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
• Capable of spending 8-10 hours walking/standing on concrete
• Capable of lifting up to 50 lbs. from floor to shoulder height

Compensation:

The base pay range for this position is: $29.50 to $40.75 Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity. Many factors influence the determination of base pay within a range, including the candidate’s work experience in related roles; the candidate’s knowledge, skills, capabilities, and performance; the relative pay of other DigiKey employees in similar roles; and the budget available for the position.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [e-mail].

Know Your Rights: Workplace Discrimination is Illegal DigiKey has always believed our employees are the greatest reason for our company's continued success and exceptional service. Our employees are hardworking, talented, motivated, dedicated, agile, generous, and humble. In addition to offering an industry‑leading benefits package, a sense of community, and job security, we're committed to providing career development opportunities with the hands‑on training and resources to take you anywhere you want to go. DigiKey is growing fast. Come see how you can grow with us.