Senior Shipping Associate - Exceptions | PM

Digi-Key Electronics; United States; On-site; USD 28,000 - 33,000; Full time

Job summary

DigiKey Electronics is seeking a Senior Shipping Associate - Exceptions to process global customer orders and ensure on-time delivery.

The role requires onsite attendance with a Monday–Friday shift 1:30 p.m. to 10:00 p.m. and involves working with various shipping software and cross-functional teams.

Qualifications

• Highschool diploma or GED required.
• 1-2 years of warehouse experience.
• Read, write, and communicate in English.
• Basic computer navigation and typing skills.
• Ability to actively participate as a team member to meet goals.
• Ability to multi-task and adapt to changing requests.

Responsibilities

• Troubleshoot and handle errors on orders that do not auto post or need invoices.
• Work with carrier software like FedEx Ship Manager, UPS WorldShip, DHL EasyShip.
• Read order notes to decide next steps in processing.
• Liaise between Sales, Customer Service, Logistics, AR, and PDC to meet customer requirements.
• Enter dimensions, weights, and postings for non-conveyable/oversized items.
• Re-palletize, wrap, and band product when needed.
• Ensure truck logs and shipping documents are uploaded; collaborate on corrections.
• Move shipping cages and operate pallet jacks and forklifts.

Skills

English communication

Team collaboration

Problem solving

Multi-tasking

Attention to detail

Education

Highschool diploma or GED

Tools

FedEx Ship Manager

UPS WorldShip

DHL EasyShip

Manhattan KiSoft ERP

Job description

DigiKey Overview

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

Product Distribution Roles

• Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)


• Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)


• Full-Time 3-12 Shift – $23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)


• Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)


• Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)


• Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)


• Relocation and Sign-On bonuses available for specific full-time product distribution roles

Position Overview

The Senior Shipping Associate - Exceptions is responsible for processing global customer orders, ensuring final steps for accurate delivery is complete and all orders are provided to the carriers for same day shipping. This role specializes in identifying, troubleshooting, and resolving order exceptions and system errors. This is an essential onsite role, which requires regular onsite attendance. Schedule: Monday - Friday, 1:30 p.m. - 10:00 p.m.

Responsibilities

• Troubleshoot and handle errors on all orders that do not auto post or that need invoices or additional steps to be completed


• Well-versed in carrier specific software programs such as: Fed Ex Ship Manager, UPS WorldShip, DHL EasyShip, and show a demonstrated ability to process orders correctly


• Read order notes and make the best determination of the next step in processing the order


• Serve as a courteous and effective liaison between Sales, Customer Service, Logistics, Accounts Receivable, and PDC in meeting customer requirements


• Manually enter dimensions, weights, and posting of orders that do not fit on the belt system (large and oversized/non-conveyable products) or items that ship out palletized.


• Complete re-palletization, wrapping, and/or banding of product when necessary


• Ensure truck logs are completed, upload necessary shipping documents, and collaborate with other departments for possible corrections


• Perform carrier support by keeping the shipping cages clear including remove boxes to place on pallets and emptying the shipping cages to avoid belt congestion; move cages to applicable carrier


• Operate pallet jacks, pallet jack scale, PIV/forklift, stand on pallet jack, part mover, and pallet wrapping machine

Required Knowledge, Skills, and Experience

• Highschool diploma or GED required


• 1-2 years of warehouse experience


• Read, write, and communicate in English


• Basic computer navigation and typing skills


• Ability to actively participate as a team member in order to meet departmental goals


• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management


• Able to solve problems quickly and efficiently


• Dependable, responsible contributor committed to excellence and success


• Adapt to changes in software and processes quickly and accurately


• Able to think critically and come to a resolution leveraging systems|tools and working across business units


• Able to solve problems quickly and efficiently; collaborate with peers and leaders as needed to resolve issues

Tools/Systems/Software

• ERP Manhattan KiSoft


• Specific software programs: FedEx Ship Manager, UPS WorldShip, DHL EasyShip

Physical Requirements

• Ability to perform repetitive hand, wrist and arm motion


• Capable of spending 8-10 hours walking/standing on concrete


• Regularly lift up to 35 lbs. and occasionally lift up to 50 lbs. with assistance


• Ability to twist or bend and occasionally climb stairs


• Ability to reach with hands and arms above shoulder level


• Pallet Shipping Use of pallet jack up to 60 lbs. with heavier packages requiring team lift


• Use of PIV equipment (Cushman cart, Electric Pallet jack, Stand on Pallet jack and Fort lift)

Compensation

The starting base pay rate for this position is: $20.00 This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.

Authorization to Work

Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

Equal Opportunity Statement

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

Accommodation Contact

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or [e-mail].

Know Your Rights: Workplace Discrimination is Illegal DigiKey has always believed our employees are the greatest reason for our company's continued success and exceptional service. Our employees are hardworking, talented, motivated, dedicated, agile, generous, and humble. In addition to offering an industry-leading benefits package, a sense of community, and job security, we're committed to providing career development opportunities with the hands-on training and resources to take you anywhere you want to go. DigiKey is growing fast. Come see how you can grow with us.