Supplier Returns Representative

digikey; Thief River Falls (MN); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Relocation bonuses

Sign-on bonuses

Job summary

DigiKey is seeking a Supplier Returns Associate to manage non-conforming and failure-analysis tagging, working with suppliers and internal teams to secure credits. This essential onsite role requires regular attendance and a one-year training commitment.

Responsibilities include logging and returning nonconforming product, obtaining RMAs, coordinating with PDC and other departments, and maintaining strong supplier relationships while ensuring efficient resolutions and accurate costings.

Qualifications

• High School diploma or GED.
• Excellent number association skills.
• Typing and computer navigation skills.
• Proficient in Microsoft Outlook/Exchange.
• Strong email etiquette.
• Ability to multitask and adjust focus quickly.
• Ability to work as part of a team to meet goals.
• Strong time management and organizational skills.
• Positive, professional attitude.

Responsibilities

• Log, track and return nonconforming product.
• Assist with conforming returns and scraps.
• Coordinate with suppliers to obtain RMAs and arrange shipping.
• Build and maintain strong supplier relationships.
• Prepare reports on nonconforming product status.
• Support supplier return and quality coordinators with returns.
• Ensure compliance with contracts and warranty resolutions.
• Assist with other duties in procurement and receiving contexts.

Skills

Numerical accuracy

Typing speed

Multitasking

Time management

Communication

Attention to detail

Team collaboration

Problem solving

Education

High School diploma or GED

Tools

WinDecs

Microsoft Excel

Microsoft Exchange/Outlook

Job description

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page .

Product Distribution Roles:

• Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)
• Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)
• Full-Time 3-12 Shift - $ 23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)
• Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)
• Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)

Relocation and Sign-On bonuses available for specific full-time product distribution roles - Ask your recruiter for more information!

Position Overview:

The Supplier Returns Associate focuses primarily on processing non-conforming and failure analysis tags in a timely and efficient manner. This role works with numerous departments within DigiKey and with the suppliers to ensure proper credits are taken. This is considered an essential onsite role, which requires regular onsite attendance.

Due to the length of training 1 year commitment to this role is required. You must have a job shadow in the Supplier Returns area prior to applying if you are an internal applicant.

Schedule: Monday - Friday, 7:30 A.M - 4:00 P.M.

Responsibilities:

• Log, track and return nonconforming product
• Assist with Conforming Returns and Scraps
• Work with external suppliers and internal Supplier Service Representatives to obtain RMAs (Return Material Authorizations)
• Coordinate with PDC to pack and return product to suppliers
• Serve as one of the primary DigiKey points of contact to assigned Suppliers
• Build and maintain strong and effective business relationships
• Work with Suppliers to obtain failure analysis on product when requested, analyze reports, and resolve outcome for customer
• Prepare reports summarizing status of nonconforming product
• Assist Supplier Return and Supplier Quality Coordinators with returns and deliver product to shipping
• Assist with Exceptions from departments such as Receiving
• Review & understand parameters within Supplier contracts and resolve warranty issues
• Resolve any discrepancies resulting from Supplier rejection of invoice
• Responsible for collecting estimates or costs to accurately price customer repair quotes
• Expedite movement of parts between Suppliers, customers, and PDC
• Work with Trade Compliance team during Shipments to ensure adhering to local, state, country laws
• Facilitates product replacements from Suppliers
• Process all product shipped to DigiKey in error
• Process and hold all suspected counterfeit products
• Work with the Haz Review Team to catalogue hazardous material appropriately before disposal
• Scrap product per DigiKey policies and procedures
• Restore product to stock
• Verify Credit memos from Suppliers regarding Non-Conforming Returns match so A/P can process.
• Work directly with: External Suppliers
• Work directly with: F/A Techs
• Work directly with: PDC Techs
• Work directly with: Customer Returns
• Work directly with: Accounts Payable
• Work directly with: Supplier Return and Supplier Quality Coordinators
• Work directly with: Procurement Associates
• Work directly with: Invoicing
• Work directly with: Receiving Exceptions
• Work directly with: Customer Support
• Work directly with: Quality
• Performs other incidental and related duties as required and assigned

Required Knowledge, Skills and Experience

• High School diploma or GED
• Must have excellent number association skills
• Excellent typing and computer navigation skills
• Proficient in Microsoft Exchange/Outlook
• Competent knowledge of email etiquette
• Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management
• Ability to actively participate as a team member in order to meet departmental goals
• Excellent time management skills, self-directed and motivated
• Excellent listener and communicator
• Excellent organizational skills
• Ability to provide a positive, professional, and enthusiastic outlook or perspective when interacting with people
• Good critical thinking skills
• Detail oriented and proficient in WinDecs
• Dependable, responsible contributor committed to excellence and success

Preferred Qualifications:

• Previous experience in Receiving Exceptions or Customer Returns
• Experience using Microsoft Excel
• Must demonstrate the following behavioral competencies; attention to detail, customer/client focus, ethical conduct, manages execution, personal effectiveness/credibility, and positive attitude

Physical Requirements:

Generally, spend the workday performing repetitive m