Supervisory Program Support Assistant

U.S. Department of Veterans Affairs; East Orange (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Supervisory Program Support Assistant to lead the Patient Relations Section within Guest Relations Service (GRS).

The role handles HAS activities for PRS, including coordination of the Mobile Care Unit Patient Transport, Patient Information Center, and VIP Ambassador Program, while serving as Contract Officer Representative and ADP App Coordinator. Qualified applicants will have specialized administrative experience and the ability to manage

Qualifications

• Administrative support experience in program management.
• Experience maintaining databases and using software programs.
• Scheduling appointments and typing correspondence.
• Experience liaising with payroll and HR for employee actions.
• Experience obtaining computer access for staff.
• Experience managing administrative responsibilities in an office setting.
• Knowledge of the services and activities within the organization.
• Ability to research and compile information from databases.

Responsibilities

• Serve as Management Assistant for the Patient Relations Section within GRS.
• Act on behalf of the Deputy Chief in HAS activities across PRS.
• Support Mobile Care Unit Patient Transport, Patient Information Center and VIP Ambassador Program.
• Function as Contract Officer Representative and Automated Data Processing App Coordinator.

Skills

Administrative support

Database management

Scheduling

HR liaison

Documentation

Job description

The Supervisory Program Support Assistant position serves as the Management Assistant of the Patient Relations Section within Guest Relations Service (GRS). He/she acts on behalf of the Deputy Chief, HAS activities of all areas associated within PRS, including the Mobile Care Unit Patient Transport, Patient information Center, Telephone Operator Dispatch and the VIP Ambassador Program. Incumbent serves as Contract Officer Representative, and Automated Data Processing Application Coordinator.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience:

• Providing administrative and technical support for the management of various programs
• maintaining databases and utilizing various software programs
• scheduling appointments and typing a variety of correspondence.
• Experience working as a liaison to payroll and HR for employee actions.
• Experience with obtaining computer access for staff assigned to the department.
• Experience managing administrative responsibilities in an office setting.
• Administrative functions and a working knowledge of other services and activities within the organization.
• Experience to research assembly and compile information and data received from utilizing various data bases.