Program Support Assistant

U.S. Department of Veterans Affairs; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

U.S. Department of Veterans Affairs in Phoenix is recruiting for a Program Support Assistant. The role supports programming and staff with record keeping, data tracking, and customer service, ensuring efficient operations within the Mental Health department.

The position requires specialized federal experience and handles duties such as data coordination, meeting support, and timekeeping. On-site work and a 30-Day Hiring Model are noted as part of the process.

Qualifications

• Specialized experience: at least 1 year at GS-05 level or equivalent in federal service.
• Experience collecting, compiling, tracking, and maintaining data from existing databases.
• Ability to coordinate data from multiple sources and review documents for omissions.

Responsibilities

• Serve as the primary ADPAC and coordinate data processing tasks.
• Maintain clinical staff calendars and independent schedules.
• Coordinate meetings, arrange space, and prepare minute agendas.
• Assist with data collection, compilation, and tracking for data reporting.
• Act as liaison for internal and external customers.
• Support onboarding, privacy checks, and initial mandatory trainings.

Skills

Data collection

Data tracking

Record keeping

Customer service

Calendar management

Meeting coordination

Timekeeping

Job description

Summary

The Phoenix VA Health Care System's Mental Health department is actively recruiting for a Program Support Assistant. The incumbent will assist with programming - performing record keeping duties - customer service and data tracking - as well as providing miscellaneous support as needed to the staff of the program.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/20/2026. You may qualify based on your experience as described below: Program Support Assistant - GS-06: Specialized Experience: Applicants must possess at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-05) in Federal Service that has equipped you with the particular knowledge - skills - and abilities to perform successfully the duties of this Program Support Assistant position - and that is typically in or related to the position to be filled. Examples of specialized experience would typically include - but are not limited to: Collecting - compiling - tracking - and maintaining data and statistical information from existing databases; coordinating incoming data from multiple sources; reviewing documents - reports - and applications for omissions - discrepancies - and inconsistencies; serving as a purchase card holder; verifying the completeness and accuracy of data entry; coordinating and monitoring assignments - projects - and workflow activities; maintaining appointment calendars; scheduling and coordinating meetings and conferences; preparing meeting minutes; and serving as the designated timekeeper. Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• 30 Day Hiring Model: The Department of Veterans Affairs is implementing a streamlined 30-Day Hiring Model designed to accelerate hiring while maintaining the highest standards of merit-based selection
• This improved process reduces traditional hiring timelines by integrating early coordination - faster assessments - and efficient pre-employment actions
• Applicants can expect a more transparent - predictable - and efficient hiring journey from announcement to entry on duty
• What Applicants Can Expect: Expedited Candidate Review Once the announcement closes - Human Resources will quickly review applications - issue certificates of eligible candidates the day after the announcement closes and refer applicants for hiring manager consideration
• Quick Interviews & References HR may arrange interviews and will request references within 3-5 days after being referred to the hiring manager
• Streamlined Pre-Employment Requirements: Following a tentative offer - applicants should be prepared to complete required steps - such as fingerprinting and background check - credentialing - and medical examination within 3 days of the offer
• Clear and Timely Communication: Applicants will receive clear communication at key milestones - including referral - tentative offer - and onboarding instructions
• After meeting pre-employment requirements - candidates will receive a final job offer and start date
• Onboarding tasks may continue after starting - with HR ensuring timely completion for a smooth transition into VA service
• If selected - applicants should be prepared to come onboard within 30 days of the announcement closing
• Duties may include - but are not limited to: Serve as the primary Automated Data Processing Application Coordinator (ADPAC)
• Maintain calendars and independent schedules for clinical staff
• Coordinate meetings - and arranges for space - room configuration - completes minute agendas and other administrative details
• Perform work involving the collection - compilation and/ or tracking for data
• Acts as Liaison for internal and external customers
• Ensures trainees are properly in-processed to the medical center to include at orientation - computer access - privacy checks for PIV and obtain all initial mandatory training
• Ensures all correspondence - especially controlled correspondence - meets established requirements and timelines
• Responsible for purchasing supplies
• Assists with clinic profile setup and modification requests
• Provides backup for the timekeeper - travel & training requests - labor mapping and suspense item tracking
• Work Schedule: Monday-Friday - Hours will be discussed during interview Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant/PD10689A Relocation/Recruitment Incentives: Not Authorized
• Critical Skills Incentive (CSI): Not Approved
• Permanent Change of Station (PCS): Not Authorized.