Program Support Assistant (OA)

U.S. Department of Veterans Affairs; California; On-site; USD 45,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Program Support Assistant for the Home-Based Primary Care (HBPC) program.

This role provides administrative and technical support to the Program Director and HBPC team, and serves as an information system operator. Responsibilities include maintaining program records, handling correspondence, scheduling, travel arrangements, preparing minutes, and ensuring data integrity and policy compliance.

Qualifications

• One year of specialized experience equivalent to GS-05 in the Federal service, providing administrative support and handling data.
• Experience processing documents, maintaining office files, and using word processing, spreadsheet, mail, calendars, databases.

Responsibilities

• Ensure smooth daily operation of the HBPC program
• Operate with independence under program directives and guidelines
• Prepare and format material per VA standards and ensure error-free correspondence
• Maintain cumulative records and program reports
• Handle routine data requests from outside services
• Manage confidential patient records and equipment securely
• Schedule travel, arrange meetings, and prepare minutes
• Serve as timekeeper for HBPC staff and supervise temporary personnel

Skills

Typing 40 wpm

Administrative support

Data collection and tracking

Office management

Verbal and written communication

Tools

Word processing

Spreadsheets

Email

Database

Calendar management

Desktop publishing

Job description

Summary

This position serves as the Program Support Assistant to the Program Director - Home-Based Primary Care (HBPC). Provides administrative technical support to the Program Director and team members in HBPC and serves as an information system operator.

This position serves as the Program Support Assistant to the Program Director - Home-Based Primary Care (HBPC). Provides administrative technical support to the Program Director and team members in HBPC and serves as an information system operator.

Qualifications

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 11/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation - but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year - it may not clearly demonstrate you possess one-year time-in-grade - as required by the announcement. In this instance - you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Typing Requirement: Must be able to type 40 words per minute. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include - but are not limited to: Experience where you were responsible for providing administrative support; collecting - compiling and tracking data and information; processing documents and reports; establishing - updating and maintaining office files and records; performing automation duties using such software applications such as word processing - spreadsheet - electronic mail - desktop publishing - calendar - database and/or graphics; answering telephones - referring visitors - and providing information. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Duties

• Major duties and responsibilities include - but not limited to: Responsible for the smooth daily operation of the HBPC program
• Operates at a level of responsibility that requires independent actions with broad program directives and supervisory guidelines
• Determines the necessary format for material which is generated by the program in accordance with VA published standards and assures that correspondence is grammatically correct and error free
• Maintains cumulative records on program reports and responses
• routine data and information requested from outside services
• policy statements - minutes
• confidential patient records - medications and equipment and ensure that adequate security is always maintained
• home visits - patient status - supplies - HBPC fiscal budget - bereavement follow-up with family - phone consultations - Vehicle maintenance and proper utilization - etc
• Independently requests office supplies and inventory forms
• Initiates computer reports - patient history - and all clinical information as it relates to HBPC patients
• Manages and is accountable for HBPC's Fund Control Point through IFCAP
• Acts in a supervisory role to any summer or volunteer personnel
• Exercises full control of the staff's travel to be able to independently schedule conferences - arrange travel and accommodations for those attending - and prepares minutes of the proceedings
• Receives and screens all incoming mail - responding to non-technical correspondence and appropriately routing all other correspondence
• Serves as the timekeeper for HBPC staff and alternate for other services
• Reminds staff of upcoming meeting - training courses - etc
• designated as mandatory by the Program Director
• Reviews all correspondence by the HBPC team members for any conflict with established policies/procedures and attempts to resolve the issues prior to presenting to the Program Director for signature and/or comments
• Work Schedule: Monday - Friday - Off on Tuesdays - 8:00 am to 4:30 pm Virtual: This is not a virtual position
• Position Description/PD#: Program Support Assistant (OA)/PD01151A Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized