Manager Surveillance

Bally's Corporation; Shreveport (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Bally's Corporation in Shreveport, LA, seeks an experienced Surveillance Leader to direct the Surveillance department's daily operations and ensure compliance with Louisiana Gaming Board regulations. You will establish procedures, manage staff across shifts, review incident reports, and provide training to keep the team skilled.

This role partners with the General Manager to ensure proper coverage during events and investigations.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Louisiana Gaming Board.
• Must be available for regularly scheduled work and able to work flexible shifts, including weeknights, weekends, and holidays.
• Must have strong organizational and decision-making abilities.
• Must have excellent customer and employee relations skills.
• Must have excellent written and verbal communication skills.
• Must have knowledge of all casino game rules.
• Must have knowledge of all applicable gaming regulations.
• Must have at least two (2) years of experience in Casino Surveillance Leadership role.

Responsibilities

• Acts as direct liaison between Surveillance Room activities and Surveillance leaders and assumes responsibility for the efficient operation of the Surveillance department.
• Establishes operational procedures for the Surveillance department to ensure that all Casino Internal Controls and Louisiana Gaming Board regulations are strictly adhered to.
• Maintains up to date knowledge of changes in operational procedures, gaming regulations and internal controls to ensure that surveillance coverage is optimal.
• Notifies companies leadership and Louisiana Gaming Board agents upon detection of illegal activities.
• Works closely with the General Manager to ensure that ample coverage is in place for daily and/or special events at the Casino and Resort.
• Provides video footage to assist departments in the detection of fraud, insurance claims, employee investigations, and illegal activity.
• Oversees the management of attendance and time records for the Surveillance department.
• Provides training/re-training to Surveillance department to ensure the highest levels of skill and knowledge.
• Select, train, and develop team members through education, training, coaching, and corrective action.
• Review all Surveillance Incident Reports.
• Technical ability to operate and work on audio/visual equipment.
• Assist with performance management of Surveillance team (including but not limited to preparing issues of discipline and performance reviews).
• Management of staff to include shift scheduling and maintaining proper staffing levels across all shifts. Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.
• Review surveillance department actions, personnel and processes.
• Recruits, interviews, and assists with selection of employees to fill vacant positions in assigned areas.
• Provides continuous feedback to the General Manager regarding related issues and makes recommendations for continual improvement.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Performs other related duties as may be assigned

Skills

Leadership

Communication

Organizational skills

Decision-making

Customer and employee relations

Attention to detail

Job description

Responsibilities:

• Acts as direct liaison between Surveillance Room activities and Surveillance leaders and assumes responsibility for the efficient operation of the Surveillance department.
• Establishes operational procedures for the Surveillance department to ensure that all Casino Internal Controls and Louisiana Gaming Board regulations are strictly adhered to.
• Maintains up to date knowledge of changes in operational procedures, gaming regulations and internal controls to ensure that surveillance coverage is optimal.
• Notifies companies leadership and Louisiana Gaming Board agents upon detection of illegal activities.
• Works closely with the General Manager to ensure that ample coverage is in place for daily and/or special events at the Casino and Resort.
• Provides video footage to assist departments in the detection of fraud, insurance claims, employee investigations, and illegal activity.
• Oversees the management of attendance and time records for the Surveillance department.
• Provides training/re‑training to Surveillance department to ensure the highest levels of skill and knowledge.
• Select, train, and develop team members through education, training, coaching, and corrective action.
• Review all Surveillance Incident Reports.
• Technical ability to operate and work on audio/visual equipment.
• Assist with performance management of Surveillance team (including but not limited to preparing issues of discipline and performance reviews).
• Management of staff to include shift scheduling and maintaining proper staffing levels across all shifts. Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.
• Review surveillance department actions, personnel and processes.
• Recruits, interviews, and assists with selection of employees to fill vacant positions in assigned areas.
• Provides continuous feedback to the General Manager regarding related issues and makes recommendations for continual improvement.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Performs other related duties as may be assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Must be 21 years of age or older. (preferred)
• Must be able to obtain and maintain a gaming license issued by the Louisiana Gaming Board. (preferred)
• Must be available for regularly scheduled work and able to work flexible shifts, including weeknights, weekends, and holidays. (preferred)
• Must have strong organizational and decision‑making abilities. (preferred)
• Must have excellent customer and employee relations skills. (preferred)
• Must have excellent written and verbal communication skills. (preferred)
• Must have knowledge of all casino game rules. (preferred)
• Must have knowledge of all applicable gaming regulations. (preferred)
• Must have at least two (2) years of experience in Casino Surveillance Leadership role. (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.