Surveillance Officer

PENN Entertainment, Inc.; St. Louis (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day 1 medical, dental, & vision

Uber support for metro stops

Cash rewards recognition programs

Tuition reimbursement

Lindenwood University discounts

Diversity scholarship for team members

Job summary

PENN Entertainment, Inc. is seeking a Surveillance Officer in Missouri to monitor casino operations via CCTV, ensure regulatory compliance, and document incidents.

The role involves working day, swing, and grave shifts with pay at $17.00 per hour, and requires basic math skills and proficiency with Microsoft Office. Applicants should be at least 21, pass a math test, and may have up to six months of related experience.

Qualifications

• Must be at least 21 years old.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, Teams).
• Must pass math test with 80% or above prior to interview.
• Six months of related experience or training preferred, but not required.
• Ability to read and interpret safety rules, operating and maintenance instructions.
• Ability to write routine reports and correspondence.

Responsibilities

• Monitor all areas of the casino property via CCTV to detect suspicious activities.
• Observe gaming operations to ensure compliance with MO Gaming Commission regulations and internal controls.
• Document unusual activities and report findings to management and MO Gaming Commission agents.
• Review recorded video footage in response to incidents or complaints and prepare summaries.
• Respond promptly to emergencies by coordinating with Security, Management, and Law Enforcement as needed.
• Maintain knowledge of cheating methods to identify and report fraudulent activity.
• Test, calibrate, and ensure proper operation of surveillance equipment; report malfunctions or repairs.
• Maintain confidentiality of surveillance operations and company information.
• Stay updated on regulatory requirements and surveillance techniques through ongoing training.
• Must be comfortable with basic math functions as they apply to table games and payouts.

Skills

Outlook

Excel

Word

Teams

Tools

CCTV systems

Surveillance software

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

As a Surveillance Officer you will:

Shift: Day: 7am - 3pm, Swing: 3pm - 11pm, Grave: 11pm - 7am| Pay: $17.00 per hour

Responsibilities

• Monitor all areas of the casino property via CCTV equipment to detect suspicious activities involving guests and team members.
• Observe gaming operations to ensure compliance with Missouri Gaming Commission (MGC) regulations, casino internal controls, and standard operating procedures.
• Document unusual or irregular activities and report findings to the appropriate personnel, including management and Missouri Gaming Commission agents.
• Review recorded video footage in response to incidents or complaints such as disputes between patrons, internal investigations, or suspected policy violations.
• Prepare clear, detailed written reports on all significant surveillance observations, including daily activity logs and incident summaries.
• Respond promptly to emergency situations by coordinating with Security, Management, and/or Law Enforcement as necessary.
• Maintain an in-depth understanding of cheating methods in table games and electronic gaming devices to effectively identify and report fraudulent activity.
• Regularly test, calibrate, and ensure proper operation of all surveillance equipment and systems; report any malfunctions or needed repairs.
• Maintain confidentiality of all surveillance operations and company information.
• Maintain up-to-date knowledge of regulatory requirements and surveillance techniques through ongoing training and professional development.
• Must be comfortable with basic math functions including addition, subtraction, division, and percentages, especially as they apply to table games and gaming payouts.

Requirements

• Applicant must be at least 21 years of age.
• Must be proficient in Microsoft Office applications (Outlook, Excel, Word, Teams)
• Must pass math test (equations & conversions) prior to interview with a score of 80% or above.
• Six months of related experience and/or training preferred, but not required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.