Supervisor Patient Financial Services

Novant Health; Winston-Salem, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Novant Health in Winston-Salem seeks a Supervisor to lead the Patient Financial Services team, driving daily operations, quality, and efficiency in the business office to enhance revenue and patient experience.

You will supervise billing processes, ensure internal controls, mentor staff, and implement process improvements with a focus on revenue cycle optimization.

Qualifications

• Education requirements: High School Diploma or GED, 2 year/Associate degree, 4 year/Bachelor's preferred.
• Experience expectations: Revenue Cycle or related roles; leadership experience preferred.
• Licensure/Certification: Coding Certification - CPC, RHIT or RHIA preferred.

Responsibilities

• Provide department leadership and daily support to maintain quality, productivity and efficiency.
• Identify issues, backlogs, or opportunities affecting revenue and patient satisfaction; guide team to optimal performance.
• Train new and existing team members; design and implement billing, vendor relationships, compliance, and collections processes.

Skills

Leadership

Communication

Excel

Word

Billing processes

Revenue Cycle knowledge

Decision support applications

Internal controls

Training

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Tools

Epic system

Billing software

Data analysis tools

Job description

What We Offer

Novant Health is hiring a Supervisor, Patient Financial Services

The Supervisor, Patient Financial Services is responsible for providing department leadership and daily support to maintain ongoing quality, productivity, and efficiency levels in the business office with continued focus on improvement of departmental planning, processes, training, trend analysis and evaluation of performance. This individual will continue to be a steward of Novant’s vision to create the most remarkable patient experience, in every dimension, every time, and understand how the Patient Financial Services department contributes to this vision. The Supervisor, Patient Financial Services will identify and communicate issues, backlogs, or opportunities that will directly impact revenue and patient satisfaction and portray strong leadership and motivational skills to guide the team to optimal performance.

Ability to successfully complete generic and department-specific skills validation and competency testing.

Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.

Human relations and interpersonal skills necessary for interacting with management, team members and administration.

Excellent verbal and written communication skills.

Proficient in Word and Excel

Ability to effectively train new and existing team members

Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.

What We're Looking For

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, required. 4 Year / Bachelors Degree, preferred.
• Experience:
  • Two years of Revenue Cycle, customer service or related experience, required.
  • Three years of Revenue Cycle, customer service or related experience, preferred.
  • One year of Leadership experience, preferred.
• Licensure/Certification: Coding Certification - CPC, RHIT or RHIA, preferred.
• Additional Skills Required:
  • Ability to successfully complete generic and department-specific skills validation and competency testing.
  • Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
  • Human relations and interpersonal skills necessary for interacting with management, team members and administration.
  • Excellent verbal and written communication skills.
  • Proficient in Word and Excel.
  • Ability to effectively train new and existing team members.
  • Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.
• Additional Skills Preferred:
  • Operationally understand and navigate the Epic system.
  • Coding knowledge (CPT, HCPCS, ICD10).
  • Medical Terminology.
  • Knowledge of Billing Guidelines, Payor Guidelines and CCI Edits.

Corporate finance experience highly preferred

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

168380