Clerical Supervisor II- Internal Medicine

Novant Health; Wilmington (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Novant Health Autumn Hall is seeking a Clerical Supervisor to lead front end revenue cycle functions and supervise non-clinical staff. You will oversee referrals, scheduling, registration, charge entry, medical records, and related administrative processes to improve quality, productivity and accuracy.

This role supervises 10 to 19 FTEs and requires a high school diploma with preferred associate degree in health or business administration, plus at least two years of clerical experience in a

Qualifications

• High school diploma or GED required; associate degree preferred in health or business administration.
• Two years clerical experience in a medical office required; supervisory experience preferred.
• Knowledge of policies, fiscal and human resource management; strong data analysis and communication skills.

Responsibilities

• Supervise front end revenue cycle functions and non-clinical staff.
• Coordinate referrals, scheduling, registration and charge entry processes.
• Ensure regulatory compliance and maintain medical records.
• Provide staff education and assist with staffing as needed.

Skills

Organization

Communication

Office administration

Education

High School diploma or GED

Associate degree in Health or Business Administration

Job description

What We Offer

Novant Health Autumn Hall is seeking a Clerical Supervisor. This individual is responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers. Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises between 10 and 19 FTEs.

What We're Looking For

• Education:
  • High School Diploma or GED, required.
  • 2 Year / Associate Degree, preferred. Associates Degree in Health or Business Administration.
• Experience:
  • Two years of clerical experience in a medical office setting, required. With one year of supervisory experience, preferred.
• Additional Skills (required):
  • Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

193244