Patient Services Coordinator III

Novant Health; Shallotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking an organized Medical Office Administrator to register patients, verify demographics and insurance, and collect co-pays in a fast-paced setting. You will schedule appointments, manage check-out processes, and assist in resolving billing and claim issues to ensure accurate reimbursement.

Ideal candidates have at least one year of clerical experience in a medical office, strong EPIC knowledge, and excellent communication skills.

Qualifications

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Must know medical office software for updating demographics, posting charges, copays, and scheduling.
• Excellent verbal communication; able to handle changing priorities and maintain confidentiality.

Responsibilities

• Welcome patients and accurately complete registration, demographic and insurance information in the EMR.
• Verify and update patient information, obtain required signatures and collect co-pays.
• Schedule appointments based on patient needs and provider availability.
• Complete patient check-out, verify charges, schedule follow-ups and reconcile daily payments.
• Resolve billing errors and claim denials to support timely reimbursement.
• Collaborate with coding, revenue cycle and clinical teams to resolve issues.

Skills

EPIC experience

Medical terminology

Verbal communication

Team collaboration

Education

High School Diploma or GED

Tools

EPIC systems

MS Office

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.


• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.


• Schedule appointments based on patient needs, provider availability and urgency.


• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.


• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.


• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.


• Serve as a resource to patients and team members regarding registration, insurance and billing questions.


• Answer phones, communicate messages and complete general clerical duties as needed.


• Collaborate with teammates to identify process improvements and support practice goals.


• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.


• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.

What We're Looking For

• Education: High School Diploma or GED, required.


• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.


• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.


• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

193013