Patient Services Coordinator IV

Novant Health; Wilmington, Northern (NC, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Novant Health is seeking a detail-oriented Scheduling Coordinator to manage surgical cases across surgeons, ORs, hospitals and ambulatory centers. You will verify benefits, obtain authorizations, and communicate with patients about dates, arrival times and required paperwork.

Knowledge of EPIC and CPT/ICD-9 coding is essential, along with strong organizational and communication skills. You will collaborate with clinical teams, billing, and other offices to keep schedules accurate and compliant.

Qualifications

• High School Diploma or GED required.
• Three years of medical office experience required.
• Knowledge of CPT/ICD-9 coding and medical terminology.
• Proficient with medical office software and EPIC systems.
• Excellent verbal communication and organizational skills.
• Ability to handle confidential information and work with diverse teams.

Responsibilities

• Schedule surgeries with surgeons, ORs, hospitals, and ambulatory centers.
• Verify insurance benefits and obtain prior authorizations/referrals.
• Communicate with patients about surgery dates and paperwork.
• Coordinate with surgical teams and billing for scheduling changes.
• Maintain accurate electronic health records and scheduling data.
• Follow HIPAA and organizational policies for patient information.
• Manage physician and facility calendars to optimize OR availability.

Skills

EPIC

CPT/ICD-9 coding

Verbal communication

Organizational skills

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What You'll Do

• Schedule surgeries with surgeons, operating rooms, hospitals, and ambulatory surgery centers.
• Verify insurance benefits and obtain required prior authorizations/referrals.
• Communicate with patients about surgery dates, arrival times, preparation instructions, and required paperwork.
• Coordinate with surgical teams, including surgeons, nurses, anesthesia, hospitals, and other medical offices.
• Prepare and maintain surgical documentation, including consent forms, orders, medical records, and scheduling information.
• Confirm patient eligibility and procedure details before surgery.
• Reschedule or cancel procedures when necessary and communicate changes to all involved parties.
• Track surgical cases and ensure required information is received before the procedure.
• Handle patient questions regarding scheduling, pre-op requirements, and logistics, while directing clinical questions to appropriate medical staff.
• Maintain accurate electronic health records (EHR) and scheduling systems.
• Follow HIPAA and organizational policies when handling patient information.
• Manage physician and facility calendars to maximize operating-room and provider availability.
• Work with billing/coding or financial departments when authorization, deposits, or payment issues affect scheduling.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

192241