Patient Services Coordinator III

Novant Health; Thomasville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Novant Health in Thomasville, NC seeks a Patient Services Coordinator to ensure seamless patient flow, accurate data entry, and efficient appointment scheduling. The role supports an endocrine clinic and requires strong communication with patients and team members.

The position emphasizes confidentiality, teamwork, and the ability to handle changing priorities in a fast-paced healthcare environment. EPIC experience is preferred.

Qualifications

• Requires strong verbal communication skills and the ability to interact with diverse individuals.
• Past clerical experience in a medical setting is required or considered in lieu of direct medical office experience.
• Familiarity with EPIC and medical billing/coding basics preferred.

Responsibilities

• Greet and check in patients for appointments.
• Record patient demographics, insurance info, charges, and scheduling accurately.
• Cross-train in multiple administrative support functions.
• Collaborate with team to meet patient and clinic goals.
• Attend regular staff meetings and participate in process improvements.

Skills

Customer service

Verbal communication

Teamwork

Confidentiality

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

Position: Patient Services Coordinator

Location: Thomasville, North Carolina

Department: Forsyth Endocrine Consultants - Thomasville

Employment Type: Full Time, M-F 8:00a-5:00p

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

About Our Team:

Our clinic cares for patients suffering from both common and complex endocrine issues. Whether you are dealing with changing hormones as you age or a hormone disorder caused by a tumor or other health condition, we are here for you.

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Greet and Check in patients for appointments.
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID: 193617