Patient Services Coordinator III

Novant Health; Clemmons (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Novant Health in Clemmons, NC is seeking a Patient Services Coordinator to ensure patients experience seamless, compassionate, and efficient care from arrival to checkout.

You will handle scheduling, referrals, and front-desk tasks, with EPIC software familiarity and strong communication. This full-time role requires organization, confidentiality, and teamwork.

Join a supportive team at Novant Health, dedicated to belonging, courage, and personal growth in a fast-paced outpatient environment.

Qualifications

• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments.
• Excellent verbal communication skills and ability to work with changing priorities.
• Excellent organizational, problem solving and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority; maintain confidentiality.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately and timely.
• Schedule patient appointments in a timely and accurate manner.
• Cross-train in multiple administrative support functions.
• Collaborate with team to achieve patient and department goals and participate in improvement initiatives.

Skills

Verbal communication

Organizational skills

Problem solving

Teamwork

Confidentiality

Initiative

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Schedule: Full Time, Days 8:00 am-5:00 pm
• Department: Novant Health Orthopedic & Sport Medicine
• Location: Clemmons, North Carolina

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

• Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
• Greet and Check in patients for Urology appointments.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What You'll Do

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

191987