Patient Access Representative - Convenient Care

Saint Luke's Health System; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Luke’s Convenient Care Troost is seeking a Patient Access Representative to greet patients, collect demographic and financial information, verify insurance, and assist with billing questions. The role requires strong computer skills, excellent communication, and the ability to multitask in a busy clinical environment.

Hours include Mon-Fri with some weekend/holiday coverage and potential floating to other Community Care Clinics.

Qualifications

• Experience with patient intake and data collection is preferred.
• Ability to verify insurance eligibility and explain benefits.
• Strong attention to detail and accuracy in collecting demographic information.
• Excellent communication and problem-solving abilities in a fast-paced environment.

Responsibilities

• Conduct professional patient interviews to collect demographic, financial, and biographical information.
• Verify insurance eligibility and benefits; assist with insurance-related billing questions.
• Process payments and discuss payment options, including plans or credits when appropriate.
• Deliver high-quality customer service and support a smooth patient flow in a clinical setting.

Skills

Customer service

Multitasking

Interpersonal skills

Computer skills

Job description

Job Description Join the team at Saint Luke’s Convenient Care Troost as a Patient Access Representative! Clinic Hours are: Mon-Fri 7a-7p and Sat-Sun 8a-5p. Expected hours for this position are Mon-Fri 8:30 - 5:00p. Hours may vary and may include weekend/holiday shift coverage and/or floating to other Community Care Clinics as needed.

The Opportunity: The Patient Access Representative conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast-paced work environment are required. Able to answer basic registration questions with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow.

Why Saint Luke’s? We believe in work/life balance. We are dedicated to innovation and always looking for ways to improve. We believe in creating a collaborative environment where all voices are heard. We are here for you and will support you in achieving your goals.

Job Requirements Applicable Experience: Less than 1 year Job Details Full Time Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes.