Supervisor I - Rec. Specialist Supervisor - CSS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical

Dental

Vision

Employee assistance programs

Job summary

Behavioral Health Network, Inc. is seeking a Supervisor I for the Community Support Services team in Western Massachusetts. The role focuses on overseeing programming, milieu management, and supervision of staff to deliver high-quality behavioral health services.

You will manage caseloads, develop treatment plans, and coordinate with the Program Director. This role requires strong communication, critical thinking, and adherence to BHN training standards.

Qualifications

• 2 years of supervisory experience preferred.
• Strong critical thinking skills.
• Ability to communicate directions to staff clearly and appropriately.
• Proficient with MS Office, internet, and email systems.
• Two years of sobriety preferred.

Responsibilities

• Provide oversight of programming and milieu management.
• Provide individual and group supervision to staff.
• Ensure staff remains current in all required BHN trainings.
• Provide oversight and assignment of caseloads; maintain caseload when necessary.
• Develop and manage group schedules.
• Provide oversight of support requests and develop/implement treatment intervention plans.

Skills

Supervisory experience

Critical thinking

Communication

MS Office

Sobriety

Education

High School Diploma or GED

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Supervisor I to join our Community Support Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide oversight of programming and milieu management.
• Provide individual and group supervision to staff.
• Ensure staff remains current in all required BHN trainings.
• Provide oversight and assignment of caseloads; maintain individual caseload when necessary.
• Develop and manage group schedules.
• Provide oversight of support requests and develop/implement treatment intervention plans, as appropriate.
• Manage crises within the program, providing immediate support and guidance to staff and individuals served, ensuring appropriate follow-up, documentation, and resolution.
• Monitor the formulation and completion of assessments, treatment plans, progress notes, group notes, and discharge summaries.
• Complete utilization management reviews in a timely manner, working collaboratively with the program Site Coordinator to ensure continued stay for individuals served, as appropriate.
• Attend and facilitate staff meetings and weekly multidisciplinary team meetings.
• Conduct chart reviews to ensure compliance with BHN standards.
• Monitor service(s) coordination for individuals served.
• Serve as an authorized representative for completion and submission of data into the Enterprise Invoice/Service Management (EIM/ESM) business service within the Virtual Gateway Organization Management system; designate and train staff as needed to ensure quality, time-bound submissions.
• Create staff evaluations; review and receive approval from the Program Director.
• Maintain direct service productivity as established by the Program.
• Maintain clinical licensure and continuing education requirements.
• Participate in supervisor on-call rotation.
• Work collaboratively with the Program Director to ensure quality of services, identify staffing needs, and recruit, screen, and hire program staff.
• Represent BHN at local and state meetings, as needed.

Who You Are

• High School Diploma or GED required.
• 2 years of supervisory experience preferred.
• Strong critical thinking skills.
• Ability to communicate directions to staff clearly and appropriately.
• Proficient with MS Office, internet, and email systems.
• Two years of sobriety preferred.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay Range: $24-$28/hr