Supervisor I - Rec. Specialist Supervisor - TSS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 33,000 - 39,000; Full time

Job summary

Behavioral Health Network, Inc. is seeking a Supervisor-I to lead the Transitional Support Services (TSS) team in Western Massachusetts. The role focuses on supervising Recovery Specialists, ensuring quality care, and participating in on-call rotations.

Ideal candidates have a high school diploma or GED, 2+ years of supervisory experience, strong critical thinking, and proficiency with MS Office. A sobriety period of two years is preferred.

Qualifications

• High School Diploma or GED required.
• 2 years of supervisory experience preferred.
• Strong critical thinking skills.
• Ability to communicate directions to staff clearly and appropriately.
• Proficient with MS Office, internet, and email systems.
• Two years sobriety preferred.

Responsibilities

• Provide leadership and supervision to Recovery Specialists, ensuring the provision of quality care that incorporates a clinical understanding of related health care issues.
• Take part in on-call rotation.
• Support the ongoing development of staff through coaching, mentoring, and role modeling.
• Maintain oversight of the medication room in collaboration with the program-designated nurse, when applicable.
• Assist in the selection of staff and resolution of personnel issues.
• Assist in coaching and counseling of employees under the direction of the Program Director.
• Oversee client activities.
• Facilitate the efficient delivery of individual care through interdepartmental collaboration.
• Maintain verbal and written communication with staff members as appropriate.
• Recognize and adhere to regulations and requirements of licensing and funding sources.
• Provide crisis intervention and emergency services as needed.
• Provide accurate and timely documentation.
• Attend and participate in staff meetings, in-services, and mandatory trainings.

Skills

Supervisory leadership

Critical thinking

Directions to staff

MS Office proficiency

Sobriety

Education

High School Diploma or GED

Tools

MS Office

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Supervisor-I to join our Transitional Support Services (TSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another.

What We Offer

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide leadership and supervision to Recovery Specialists, ensuring the provision of quality care that incorporates a clinical understanding of related health care issues.
• Take part in on-call rotation.
• Support the ongoing development of staff through coaching, mentoring, and role modeling.
• Maintain oversight of the medication room in collaboration with the program-designated nurse, when applicable.
• Assist in the selection of staff and resolution of personnel issues.
• Assist in coaching and counseling of employees under the direction of the Program Director.
• Oversee client activities.
• Facilitate the efficient delivery of individual care through interdepartmental collaboration.
• Maintain verbal and written communication with staff members as appropriate.
• Recognize and adhere to regulations and requirements of licensing and funding sources.
• Question appropriateness of standards of care, policies & procedures, and protocols.
• Provide crisis intervention and emergency services as needed.
• Provide accurate and timely documentation.
• Attend and participate in staff meetings, in-services, and mandatory trainings.

Who You Are

• High School Diploma or GED required.
• 2 years of supervisory experience preferred.
• Strong critical thinking skills.
• Ability to communicate directions to staff clearly and appropriately.
• Proficient with MS Office, internet, and email systems.
• Two years sobriety preferred.

If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay Rate

Pay Rate: $24-$28/hr