Aftercare Coordinator-CSS

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

PTO

403(b)

Educational assistance

Medical, dental, vision

Employee assistance programs

Great Place to Work

Job summary

Behavioral Health Network (BHN) is seeking an Aftercare Coordinator to join our Community Support Services team. The role supports individuals served, ensuring referral to and engagement in the next level of care across Western Massachusetts, including Worcester.

Strong communication skills and a valid driver’s license are essential. We offer a patient-centered work environment with HEART values, ongoing training, and opportunities for professional growth within a longstanding statewide

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of relevant experience in behavioral health or community support services.
• Familiarity with community referral sources preferred.
• Valid driver’s license required.
• Lived experience in recovery preferred.
• Excellent verbal and written communication skills.
• Familiarity with internet, word processing, and email systems.

Responsibilities

• Provide information, referrals, and follow-up as specified in the treatment plan of individuals served.
• Maintain working knowledge of levels of care criteria and resources available to individuals served.
• Collaborate with treatment team and family to ensure referral to and engagement in next level of care.
• Complete transition plans and required documentation in a timely and thorough manner.
• Gather information and complete enrollments.
• Provide direct and indirect services to support growth, independence, and safety.
• Collaborate with internal program leadership and Access department to ensure appropriate referrals.
• Collaborate with external agencies to identify best options for next steps in continuum of care.
• Facilitate diverse treatment groups as needed.
• Recognize and report concerns; contact supervisor in emergencies.
• Transport individuals served as needed.
• Perform other tasks as requested by the supervisor.

Skills

Verbal communication

Written communication

Valid driver’s license

Internet & email proficiency

Education

High School Diploma or GED

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Aftercare Coordinator to join our Community Support Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide information, referrals, and follow-up as specified in the treatment plan of individuals served.
• Maintain working knowledge of levels of care criteria, as well as internal and external resources available to individuals served.
• Work with the treatment team and family of the individual served to ensure successful referral to and engagement in the next level of care.
• Complete transition plans and required documentation in a timely and thorough manner.
• Gather information and complete EIM/ESM enrollments.
• Provide direct and indirect services to individuals served that support growth, promote independence, and ensure safety in all settings.
• Collaborate with internal program leadership and the Access department to ensure appropriate referrals to the next level of care within the agency.
• Collaborate with external agencies to identify the best options for individuals seeking the next step in their continuum of care.
• Facilitate diverse treatment groups as needed.
• Recognize and report specific concerns; understand when to contact a supervisor for guidance and/or in an emergency.
• Transport individuals served as needed.
• Perform other tasks as requested by the supervisor.

Who You Are

• High School Diploma or GED required.
• Minimum of 1 year of relevant experience in behavioral health or community support services.
• Familiarity with community referral sources preferred.
• Valid driver's license required.
• Lived experience in recovery preferred.
• Excellent verbal and written communication skills.
• Familiarity with internet, word processing, and email systems.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you\'re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we\'d love to hear from you.

$21-$24/hr