Supervisor, Front Desk

hollandamericaprincess; Fairbanks (AK); On-site; USD 40,000 - 60,000; Full time

Job summary

hollandamericaprincess in Fairbanks, Alaska, seeks a detail-oriented Front Desk Supervisor to oversee front desk operations and staff. This role focuses on delivering exceptional guest experiences and maintaining smooth daily operations.

You will ensure efficient guest check-in/check-out, handle guest requests, and resolve issues in line with company policies, leveraging leadership skills and familiarity with hotel reservation systems and business applications.

Responsibilities

• Oversee front desk operations and staff.
• Ensure efficient guest check-in/check-out processes.
• Handle guest requests and resolve issues in line with company policies.
• Leverage strong leadership and familiarity with hotel reservation systems and business applications.

Job description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to oversee front desk operations and staff. This role ensures efficient guest check-in/check-out processes, handles guest requests, and resolves issues in line with company policies. The ideal candidate will have strong leadership skills, a solid understanding of hotel reservation systems, and proficiency in business computer applications.