Front Desk Supervisor

Peppermill Resort Spa Casino; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Peppermill Resort Spa Casino in Reno, NV is seeking a Front Desk Supervisor to oversee front desk operations and staff, ensuring exceptional guest experiences and revenue optimization. The role requires leadership, clear communication, and the ability to manage multiple tasks in a fast-paced environment.

The supervisor will partner with reservations, bell desk, housekeeping, information desk, and concierge to meet guest expectations and special requests while maintaining ticket and log accuracy

Qualifications

• High school diploma or GED required.
• 1+ year front desk experience, preferably in a resort.
• 2+ years in customer service.
• Ability to communicate effectively with staff.

Responsibilities

• Supervise and coach Front Desk staff; provide retraining when needed.
• Coordinate with other departments to meet guest requests (reservations, bell desk, housekeeping, information desk, concierge).
• Evaluate selling strategies and optimize daily revenue.

Skills

Communication

Customer service

Multi-tasking

Team-oriented

Education

High school diploma or GED

Job description

The Front Desk Supervisor is responsible for managing front desk activities and supervising personnel. Ensures outstanding guest experiences and optimizes hotel revenue.

Duties:

• Understand guest and employee needs and handle all situations calmly and professionally.

• Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge).

• Supervise, evaluate, coach, counsel and provide situational retraining of Front Desk staff.

• Evaluate same day selling strategies.

• Maintain and manage daily inventory.

• Execute all shift reports.

• Maximize revenue by promoting suite upgrades and maintaining rate integrity.

• Maintain a ticket bank and keep proper inventory of all tickets and logs.

• Assist with the check-in line as needed.

Qualifications:

• High school diploma or G.E.D.

• Minimum of one-year Front Desk experience, preferably in a resort setting.

• Two or more years of customer service required.

• Able to effectively communicate with entire staff.

• Ability to multi-task and work well in a fast-paced, team-oriented environment.