Front Desk Supervisor

DASKK Orlando Hotel near Universal Blvd, an Ascend Collection Hotel; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A hotel in Orlando is seeking a Front Desk Supervisor to assist the Front Office Manager. Responsibilities include supervising Guest Service associates, ensuring guest satisfaction, and handling complaints. The ideal candidate should have over 3 years of front desk experience and supervisory experience is preferred. This position may require working irregular shifts, weekends, and holidays.

Qualifications

• 3+ years of hotel front desk experience is required.
• Supervisory experience is preferred.
• Ability to work irregular shifts, weekends, holidays, and overtime.

Responsibilities

• Supervise all Guest Service associates at the Front Desk.
• Ensure guest satisfaction by handling requests and complaints.
• Fill in at the Front Desk during busy periods or staff shortages.
• Convey information and ideas clearly.
• Evaluate and select among alternative courses of action quickly.

Skills

Guest service orientation

Problem-solving

Communication

Stress management

Job description

Overview

We have a great opportunity to join our hotel as a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to ensure the prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction.

Responsibilities

• Assists in the operations of the Front Desk by supervising all Guest Service associates.


• Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.


• Fills in at the Front Desk during busy periods or when personnel needs dictate.


• Performs other duties as assigned by management.


• OTHER TASKS: Must be able to convey information and ideas clearly.


• Must be able to evaluate and select among alternative courses of action quickly and accurately.


• Must work well in stressful, high-pressure situations.


• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.


• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Qualifications

• Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.


• 3+ years of prior hotel front desk experience.


• Supervisory experience preferred.