Front Desk Supervisor

Crestview Management, LLC; Anchorage (AK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and Dental Insurance

Short Term and Long-Term Disability Insurance

401(k) with company match

Paid vacation and holidays

Free hotel rooms and discounts

Job summary

A leading hospitality company in Anchorage is looking for a Front Desk Supervisor to oversee daily operations at the front desk. The role involves managing staff, ensuring customer satisfaction, and efficient operation of the front desk area. The ideal candidate should possess strong communication skills and prior supervisory experience.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a supervisory role preferred.
• Ability to work flexible hours including weekends.

Responsibilities

• Supervise and train front desk staff.
• Maintain a clean and organized front desk area.
• Handle guest complaints and resolve issues in a timely manner.

Skills

Communication

Interpersonal Skills

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Hotel Management Software

Job description

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.

Responsibilities:

• Supervise and train front desk staff
• Ensure excellent customer service is provided to all guests
• Maintain a clean and organized front desk area
• Handle guest complaints and resolve issues in a timely manner
• Assist with check-in and check-out procedures
• Manage room reservations and cancellations
• Ensure compliance with hotel policies and procedures
• Perform other duties as assigned by management

Requirements:

• High school diploma or equivalent
• Prior experience in a supervisory role
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and hotel management software
• Ability to work flexible hours, including weekends and holidays

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.