Front Desk Supervisor

Peppermillcareers; Reno, Northern (NV, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Peppermillcareers seeks a Front Desk Supervisor to manage front desk activities and supervise staff, ensuring outstanding guest experiences and optimizing hotel revenue.

The role requires leadership, effective communication, and collaboration with departments to meet guest requests. Duties include staff supervision, shift reports, revenue-focused upgrades, and supporting check-in operations.

Qualifications

• High school diploma or GED is required.
• At least two years of customer service experience.
• Ability to communicate effectively with the entire staff.
• Ability to multi-task in a fast-paced, team-oriented environment.

Responsibilities

• Understand guest and employee needs and handle all situations calmly and professionally.
• Partner with other departments to meet guest expectations and special requests.
• Supervise, evaluate, coach, counsel and provide retraining of Front Desk staff.
• Maintain and manage daily inventory.
• Execute all shift reports.
• Maximize revenue by promoting suite upgrades and maintaining rate integrity.
• Maintain a ticket bank and keep inventory of tickets and logs.
• Assist with the check-in line as needed.

Skills

Front Desk

Customer Service

Staff Supervision

Communication

Education

High school diploma or GED

Job description

The Front Desk Supervisor is responsible for managing front desk activities and supervising personnel. Ensures outstanding guest experiences and optimizes hotel revenue.

Duties:

• Understand guest and employee needs and handle all situations calmly and professionally.
• Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge).
• Supervise, evaluate, coach, counsel and provide situational retraining of Front Desk staff.
• Maintain and manage daily inventory.
• Execute all shift reports.
• Maximize revenue by promoting suite upgrades and maintaining rate integrity.
• Maintain a ticket bank and keep proper inventory of all tickets and logs.
• Assist with the check-in line as needed.

Qualifications:

• High school diploma or G.E.D.
• Minimum of one-year Front Desk experience, preferably in a resort setting.
• Two or more years of customer service required.
• Able to effectively communicate with entire staff.
• Ability to multi-task and work well in a fast-paced, team-oriented environment.