Supervisor - EMS Dispatch

Baptist Health; Louisville (KY); On-site; USD 60,000 - 75,000; Full time

Job summary

Baptist Health in Louisville, KY seeks an experienced Supervisor of EMS Dispatch to lead a team of dispatchers and coordinate emergency and non-emergency medical dispatch operations. You will develop protocols, ensure regulatory compliance, and drive performance improvements.

The role requires strong leadership, project management skills, and the ability to navigate complex regulatory requirements in a fast-paced healthcare setting. CADS certification must be obtained within one year.

Qualifications

• Technical Diploma or equivalent required.
• 3 years dispatch/communication experience.
• Proficiency with MS Office.
• Ability to stay composed in emergent situations and follow protocols.
• Experience in project management and leading teams.
• Must obtain CADS certification within 1 year.

Responsibilities

• Oversee and coordinate emergency and non-emergency EMS dispatch operations.
• Manage a team of dispatchers across multiple markets and regions.
• Develop and optimize dispatch protocols to meet regulatory standards.
• Train staff and monitor performance metrics to drive improvements.
• Collaborate with executives and stakeholders to enhance transportation services.

Skills

Leadership

Project management

Process improvement

Calm under pressure

Team supervision

Education

Technical Diploma

Tools

MS Office

Job description

Job Description

Baptist Health is looking for Emergency Medical Services (EMS) Dispatch Supervisor to join our team in Louisville, KY

The position of Supervisor, Emergency Medical Services (EMS) Dispatch is responsible for overseeing and coordinating all aspects of emergency and non-emergency medical dispatch operations, ensuring compliance with regulatory requirements dictated by federal, state and local regulations. This role involves managing a team of dispatchers to ensure prompt and effective response to calls for service from various geographic regions and markets, developing and optimizing dispatch protocols, and maintaining high standards of service delivery. Key responsibilities include developing and implementing dispatch procedures that adhere to industry best practices and regulatory standards, training and supervising staff to ensure high quality service and analyzing performance metrics to drive improvement initiatives. The Supervisor of EMS Dispatch will work closely with executive system and market stakeholders to enhance the efficiency and effectiveness of all aspects of medical transportation. The ideal candidate will possess strong leadership skills, a deep understanding of process implementation and improvement initiatives, and the ability to navigate and apply complex regulatory frameworks in a fast-paced environment.

Requirements

• Technical Diploma
• 3 years prior dispatch/communication experience
• Working knowledge and use of MS office products
• Unwavering ability to maintain composure in emergent situation and adhere to specified protocols without hesitation
• Previous experience in project management and process improvement initiatives.
• Previous experience in leading teams in dynamic work situations
• Must obtain Certified Ambulance Documentation Specialist (CADS) within 1 year

Baptist Health is an Equal Employment Opportunity employer.