EMS Dispatch Supervisor: Lead & Optimize Emergency Response

BHS Baptist Healthcare System; Jeffersontown (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health is seeking an EMS Dispatch Supervisor to lead our Emergency Medical Services dispatch operations in Louisville, KY. The role oversees dispatch teams, coordinates urgent and non-urgent calls, and ensures compliance with federal, state and local regulations while developing efficient procedures.

You will mentor staff, monitor performance metrics, and partner with executives to optimize transport workflows.

Qualifications

• Technical Diploma or equivalent required.
• Minimum 3 years dispatch/communication experience.
• Proficiency with MS Office applications.
• Ability to remain calm under emergent situations and follow protocols.
• Experience in project management and process improvement.
• Experience leading teams in dynamic environments.
• CADS certification within 1 year.

Responsibilities

• Develop and implement dispatch procedures meeting industry standards and regulatory requirements.
• Train and supervise staff and analyze performance metrics to drive improvements.
• Collaborate with executives and market stakeholders to enhance efficiency of medical transportation.

Skills

Leadership

Process improvement

Project management

Regulatory compliance

Education

Technical Diploma

Tools

MS Office

Job description

Baptist Health is seeking an EMS Dispatch Supervisor to lead our Emergency Medical Services dispatch operations in Louisville, KY. The role oversees dispatch teams, coordinates urgent and non-urgent calls, and ensures compliance with federal, state and local regulations while developing efficient procedures.

You will mentor staff, monitor performance metrics, and partner with executives to optimize transport workflows.