Supervisor - EMS Dispatch

Baptist Healthcare System; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Baptist Health in Louisville, KY seeks an EMS Dispatch Supervisor to oversee emergency and non-emergency medical dispatch operations. You will manage a team of dispatchers, develop procedures, and ensure regulatory compliance for fast, accurate responses across multiple markets.

The role requires leadership, process improvement experience, and CADS consideration within one year. Join a hospital system that values efficiency and patient-centered service.

Qualifications

• Technical diploma required.
• 3 years dispatch/communications experience.
• Experience leading teams in dynamic environments.
• CADS certification within 1 year.

Responsibilities

• Oversee and coordinate EMS dispatch operations.
• Develop and implement dispatch procedures adhering to best practices and standards.
• Train and supervise staff to ensure high-quality service.
• Analyze performance metrics to drive improvement initiatives.

Skills

Dispatch supervision

Leadership

Regulatory compliance

Process improvement

Project management

Team leadership

Calm under pressure

Education

Technical Diploma

Tools

MS Office

Job description

Summary

Job Description:

Baptist Health is looking for Emergency Medical Services (EMS) Dispatch Supervisor to join our team in Louisville, KY

The position of Supervisor, Emergency Medical Services (EMS) Dispatch is responsible for overseeing and coordinating all aspects of emergency and non-emergency medical dispatch operations, ensuring compliance with regulatory requirements dictated by federal, state and local regulations. This role involves managing a team of dispatchers to ensure prompt and effective response to calls for service from various geographic regions and markets, developing and optimizing dispatch protocols, and maintaining high standards of service delivery. Key responsibilities include developing and implementing dispatch procedures that adhere to industry best practices and regulatory standards, training and supervising staff to ensure high quality service and analyzing performance metrics to drive improvement initiatives. The Supervisor of EMS Dispatch will work closely with executive system and market stakeholders to enhance the efficiency and effectiveness of all aspects of medical transportation. The ideal candidate will possess strong leadership skills, a deep understanding of process implementation and improvement initiatives, and the ability to navigate and apply complex regulatory frameworks in a fast-paced environment.

Requirements

• Technical Diploma


• 3 years prior dispatch/communication experience


• Working knowledge and use of MS office products


• Unwavering ability to maintain composure in emergent situation and adhere to specified protocols without hesitation


• Previous experience in project management and process improvement initiatives.


• Previous experience in leading teams in dynamic work situations


• Must obtain Certified Ambulance Documentation Specialist (CADS) within 1 year

Baptist Health is an Equal Employment Opportunity employer.