EMS Dispatch Supervisor: Lead & Optimize Medical Calls

Baptist Healthcare System; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Baptist Health in Louisville, KY seeks an EMS Dispatch Supervisor to oversee emergency and non-emergency medical dispatch operations. You will manage a team of dispatchers, develop procedures, and ensure regulatory compliance for fast, accurate responses across multiple markets.

The role requires leadership, process improvement experience, and CADS consideration within one year. Join a hospital system that values efficiency and patient-centered service.

Qualifications

• Technical diploma required.
• 3 years dispatch/communications experience.
• Experience leading teams in dynamic environments.
• CADS certification within 1 year.

Responsibilities

• Oversee and coordinate EMS dispatch operations.
• Develop and implement dispatch procedures adhering to best practices and standards.
• Train and supervise staff to ensure high-quality service.
• Analyze performance metrics to drive improvement initiatives.

Skills

Dispatch supervision

Leadership

Regulatory compliance

Process improvement

Project management

Team leadership

Calm under pressure

Education

Technical Diploma

Tools

MS Office

Job description

Baptist Health in Louisville, KY seeks an EMS Dispatch Supervisor to oversee emergency and non-emergency medical dispatch operations. You will manage a team of dispatchers, develop procedures, and ensure regulatory compliance for fast, accurate responses across multiple markets.

The role requires leadership, process improvement experience, and CADS consideration within one year. Join a hospital system that values efficiency and patient-centered service.