Supervisor - EMS Dispatch

BHS Baptist Healthcare System; Jeffersontown (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health is seeking an EMS Dispatch Supervisor to lead our Emergency Medical Services dispatch operations in Louisville, KY. The role oversees dispatch teams, coordinates urgent and non-urgent calls, and ensures compliance with federal, state and local regulations while developing efficient procedures.

You will mentor staff, monitor performance metrics, and partner with executives to optimize transport workflows.

Qualifications

• Technical Diploma or equivalent required.
• Minimum 3 years dispatch/communication experience.
• Proficiency with MS Office applications.
• Ability to remain calm under emergent situations and follow protocols.
• Experience in project management and process improvement.
• Experience leading teams in dynamic environments.
• CADS certification within 1 year.

Responsibilities

• Develop and implement dispatch procedures meeting industry standards and regulatory requirements.
• Train and supervise staff and analyze performance metrics to drive improvements.
• Collaborate with executives and market stakeholders to enhance efficiency of medical transportation.

Skills

Leadership

Process improvement

Project management

Regulatory compliance

Education

Technical Diploma

Tools

MS Office

Job description

Summary Job Description

Baptist Health is looking for Emergency Medical Services (EMS) Dispatch Supervisor to join our team in Louisville, KY. The position of Supervisor, Emergency Medical Services (EMS) Dispatch is responsible for overseeing and coordinating all aspects of emergency and non-emergency medical dispatch operations, ensuring compliance with regulatory requirements dictated by federal, state and local regulations. This role involves managing a team of dispatchers to ensure prompt and effective response to calls for service from various geographic regions and markets, developing and optimizing dispatch protocols, and maintaining high standards of service delivery.

Key Responsibilities

• Key responsibilities include developing and implementing dispatch procedures that adhere to industry best practices and regulatory standards, training and supervising staff to ensure high quality service and analyzing performance metrics to drive improvement initiatives.
• The Supervisor of EMS Dispatch will work closely with executive system and market stakeholders to enhance the efficiency and effectiveness of all aspects of medical transportation.
• The ideal candidate will possess strong leadership skills, a deep understanding of process implementation and improvement initiatives, and the ability to navigate and apply complex regulatory frameworks in a fast-paced environment.

Requirements

• Technical Diploma
• 3 years prior dispatch/communication experience
• Working knowledge and use of MS office products
• Unwavering ability to maintain composure in emergent situation and adhere to specified protocols without hesitation
• Previous experience in project management and process improvement initiatives.
• Previous experience in leading teams in dynamic work situations
• Must obtain Certified Ambulance Documentation Specialist (CADS) within 1 year

About Baptist Health

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence.

Balanced Care & Culture

Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Accessibility & Support

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post-offer, pre-employment drug testing. Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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