EMS Dispatch Supervisor: Lead & Optimize Emergency Response

Baptist Health; Louisville (KY); On-site; USD 60,000 - 75,000; Full time

Job summary

Baptist Health in Louisville, KY seeks an experienced Supervisor of EMS Dispatch to lead a team of dispatchers and coordinate emergency and non-emergency medical dispatch operations. You will develop protocols, ensure regulatory compliance, and drive performance improvements.

The role requires strong leadership, project management skills, and the ability to navigate complex regulatory requirements in a fast-paced healthcare setting. CADS certification must be obtained within one year.

Qualifications

• Technical Diploma or equivalent required.
• 3 years dispatch/communication experience.
• Proficiency with MS Office.
• Ability to stay composed in emergent situations and follow protocols.
• Experience in project management and leading teams.
• Must obtain CADS certification within 1 year.

Responsibilities

• Oversee and coordinate emergency and non-emergency EMS dispatch operations.
• Manage a team of dispatchers across multiple markets and regions.
• Develop and optimize dispatch protocols to meet regulatory standards.
• Train staff and monitor performance metrics to drive improvements.
• Collaborate with executives and stakeholders to enhance transportation services.

Skills

Leadership

Project management

Process improvement

Calm under pressure

Team supervision

Education

Technical Diploma

Tools

MS Office

Job description

Baptist Health in Louisville, KY seeks an experienced Supervisor of EMS Dispatch to lead a team of dispatchers and coordinate emergency and non-emergency medical dispatch operations. You will develop protocols, ensure regulatory compliance, and drive performance improvements.

The role requires strong leadership, project management skills, and the ability to navigate complex regulatory requirements in a fast-paced healthcare setting. CADS certification must be obtained within one year.