Summer 2027 Customer Experience Analyst Graduate Intern

Highmark Health; Beaverton (OR); On-site; USD 25,000 - 34,000; Part time

Job summary

United Concordia Dental in the United States offers a Summer 2027 Customer Experience Analyst Graduate Internship to support customer experience strategy, journey analytics, and digital optimization. You will collaborate with leaders, UX and analytics partners to analyze interactions and identify opportunities to create more seamless experiences across touchpoints.

The program provides hands-on training in VOC analytics, journey mapping, and data-driven decision making, with mentorship and

Qualifications

• Bachelor's degree required; pursuing a graduate degree encouraged.
• Experience with Voice of Customer analytics, journey mapping, and digital experience analysis.

Responsibilities

• Analyze voice-of-customer data and customer journeys.
• Evaluate website and digital experience assessments.
• Review Adobe Analytics insights and support optimization initiatives.
• Develop journey maps and experience recommendations.
• Prepare presentations and reports for stakeholders.

Skills

VOC analytics

Customer journey mapping

Customer experience measurement

Digital experience analysis

Education

Bachelor's degree

Pursuing Master's degree

Tools

Adobe Analytics

Job description

Company :

United Concordia Dental

Job Description :

Applicants must be authorized to work in the U.S. independently. At this time, we do not offer visa sponsorship for this role.The

Summer 2027 Customer Experience Analyst Graduate Internship

provides graduate students with an opportunity to gain hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization. This internship is designed to develop the next generation of customer experience, analytics, and digital strategy professionals through direct exposure to customer journey evaluation, voice-of-customer insights, user experience research, and data-driven decision-making.As a member of the Customer Experience team, the intern will collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to help analyze customer interactions and identify opportunities to create more seamless, personalized, and frictionless experiences across customer touchpoints. Participants will gain exposure to the intersection of customer experience, digital engagement, artificial intelligence, analytics, and experience design while contributing to initiatives that improve satisfaction, engagement, and business outcomes.The program provides hands-on training and exposure to a variety of career opportunities within Customer Experience, User Experience (UX), Digital Strategy, Product Management, Marketing Analytics, Customer Insights, and Business Strategy. Interns will leverage customer feedback, behavioral analytics, digital engagement data, and AI-driven recommendations to help enhance customer and member experiences and support organizational growth objectives.Typical responsibilities include analyzing voice-of-customer data, evaluating customer journeys, conducting website and digital experience assessments, reviewing Adobe Analytics insights, supporting process improvement initiatives, developing journey maps and experience recommendations, assisting with content and SEO optimization efforts, and preparing presentations and reports for stakeholders. Through mentorship, project-based learning, and cross-functional collaboration, participants will strengthen their analytical, communication, research, and customer experience capabilities while gaining valuable experience in human-centered design and digital transformation.

SUMMARY OF JOB RESPONSIBILITIESThis job has the goal of providing the opportunity to acquire practical experience through direct exposure to the related business line(s) and to develop the next generation of diverse business professionals. To that end, the program will provide hands-on training and experience in the business line, expose the various career opportunities in the business line and related areas, and prepare participants for positions in the business.REQUIRED QUALIFICATIONSBachelor's degree. Pursuance of a graduate degree full or part-time in an accredited college or university.PREFERRED QUALIFICATIONSPursuing a Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field.Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis.

ESSENTIAL JOB FUNCTIONS

1. 1. Communicate effectively