SUD Care Liaison & Referral Specialist

OpenKrill; United States; A distancia; USD 55.000 - 65.000; Jornada completa

Descripción de la vacante

Charlie Health is seeking a SUD Referral Relations Specialist to join our national expansion. You will own the client journey from contact to care, coordinating with Admissions and Outreach to keep clients moving toward treatment and ensuring partners stay informed.

This high-accountability role supports the SUD program growth, with opportunities to influence processes and collaborate with a dynamic team; base compensation ranges with bonus potential reflecting location and experience.

Formación

• Experience in direct client-facing role, especially in the mental health field.
• Ability to support pipeline management during key Central Time and West Coast time hours (11am to 7pm ET).
• Work authorized in the United States and native or bilingual English proficiency.
• Familiarity with cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.

Responsabilidades

• Own the client journey from first contact through the start of care, making sure no one falls out of the process along the way
• Serve as the connective tissue between referral partners, clients, and our Admissions team
• Keep referral partners closely informed on the people they entrust to us, building confidence in Charlie Health as a long‑term care partner
• Partner with our Outreach team to keep every client moving toward treatment, and coach on pipeline strategy so their time stays focused in the field
• Identify barriers to care as they surface and escalation the patterns behind them

Conocimientos

Direct client-facing experience

English proficiency

Herramientas

Google Suite

Slack

Zoom

Dropbox

Salesforce

EMR

Survey software

Descripción del empleo

Charlie Health is seeking a SUD Referral Relations Specialist to join our national expansion. You will own the client journey from contact to care, coordinating with Admissions and Outreach to keep clients moving toward treatment and ensuring partners stay informed.

This high-accountability role supports the SUD program growth, with opportunities to influence processes and collaborate with a dynamic team; base compensation ranges with bonus potential reflecting location and experience.