Substitute Receptionist

Tri Valley Opportunity Council, Inc.; Crookston (MN); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The Substitute Receptionist at Tri Valley Opportunity Council, Inc. serves as the first point of contact for clients, visitors, partners, and staff, providing administrative and customer service support to ensure efficient office operations during periods of employee absence, leave, vacation, training, or increased workload.

The role requires professionalism, courtesy, and respect, while maintaining confidentiality and delivering excellent customer service across programs and departments.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to operate standard office equipment.
• Strong organisational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently while managing multiple tasks and priorities.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet clients, visitors, and staff in a friendly and professional manner.
• Answer, screen, and direct incoming telephone calls.
• Provide accurate information regarding agency programs, services, and office procedures.
• Receive and distribute mail, packages, and deliveries.
• Assist with office security procedures as applicable.
• Operate standard office equipment including computers, copiers, printers, scanners, and multi-line telephone systems.
• Respond appropriately to client inquiries and refer individuals to the appropriate staff member, department, or program.
• Support administrative staff with clerical projects as assigned.
• Follow all agency policies and procedures regarding confidentiality, data privacy, and customer service.
• Perform other duties as assigned.

Skills

Verbal and written communication

Education

High school diploma or GED

Job description

SUMMARY OF PRIMARY FUNCTION

The Substitute Receptionist serves as the first point of contact for clients, visitors, partners, and staff. This position provides administrative and customer service support to ensure efficient office operations during periods of employee absence, leave, vacation, training, or increased workload. The Substitute Receptionist represents the organization in a professional, courteous, and respectful manner while maintaining confidentiality and delivering excellent customer service.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Greet clients, visitors, and staff in a friendly and professional manner.
2. Answer, screen, and direct incoming telephone calls.
3. Provide accurate information regarding agency programs, services, and office procedures.
4. Receive and distribute mail, packages, and deliveries.
5. Assist with office security procedures as applicable.
6. Operate standard office equipment including computers, copiers, printers, scanners, and multi-line telephone systems.
7. Respond appropriately to client inquiries and refer individuals to the appropriate staff member, department, or program.
8. Support administrative staff with clerical projects as assigned.
9. Follow all agency policies and procedures regarding confidentiality, data privacy, and customer service.
10. Perform other duties as assigned.

MINIMUM REQUIREMENTS

1. High school diploma or GED.
2. Strong verbal and written communication skills.
3. Ability to operate standard office equipment.
4. Strong organisational skills and attention to detail.
5. Ability to maintain confidentiality and handle sensitive information.
6. Ability to work independently while managing multiple tasks and priorities.
7. Excellent customer service and interpersonal skills.