Receptionist

Tyler-Technologies-29572f8; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Tyler Technologies is seeking a professional Receptionist to be the first point of contact for clients, vendors, employees, and visitors at our Plano office. You will manage front desk operations, answer and direct calls, and provide general administrative support in a fast-paced environment.

The role requires a courteous, organized approach and the ability to multitask, stay calm under pressure, and work both independently and with a team.

Qualifications

• 1–2 years of office experience, preferably as a receptionist.
• Strong verbal and written communication skills and customer-service orientation.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and basic office equipment.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Answer, screen, and direct incoming calls following established procedures.
• Provide callers with information such as address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure smooth daily operations and coverage.
• Photocopying and data entry as needed.
• Handle multiple phone lines and direct inquiries to the correct resources.
• Stay calm, organized, and professional in high-pressure situations.
• Work as part of a team and independently to maintain uninterrupted front desk coverage.

Skills

Multiline phone system

Customer service

Microsoft Office

Organizational skills

Written and verbal communication

Education

High school diploma or equivalent

Tools

Office equipment familiarity

Job description

The Receptionist is the first point of contact for clients, vendors, employees, and visitors, managing front desk operations, answering and directing phone calls, and providing general administrative and clerical support. This role requires maintaining a professional, approachable, and courteous demeanor, ensuring a positive impression of the company. The Receptionist plays a critical role in creating a positive impression of the company for clients, vendors, and visitors. As the face of the organization, the Receptionist is responsible for ensuring all inquiries are handled promptly and accurately. This position must work independently within established guidelines and contribute to maintaining a professional and efficient office environment.

Responsibilities

• Answer, screen, and direct incoming calls to the appropriate person or department following established procedures.
• Provide callers with information such as company address, directions, fax numbers, and website details.
• Greet and assist visitors, job applicants, vendors, and clients, directing them to the appropriate staff member or department.
• Assist with special projects as needed.
• Coordinate PTO with Partner team to ensure smooth daily operations and provide coverage during absences.
• Perform additional clerical tasks such as photocopying, and data entry.
• Handle multiple phone lines and direct inquiries to the correct resources, even when managing several requests simultaneously.
• Stay calm, organized, and professional in high-pressure situations, dealing with irate callers, multiple callers, and varied personalities.
• Work effectively as part of a team and independently, maintaining a structured schedule to ensure uninterrupted front desk coverage.

Qualifications

• High school diploma or equivalent; additional qualifications are a plus.
• Minimum of 1-2 years of experience in an office environment, preferably in a receptionist role.
• Experience using a multi-line phone system in a high call volume environment is highly desired.
• Strong organizational skills, multitasking ability, and attention to detail.
• Excellent verbal and written communication skills and a strong customer service orientation.
• Proficiency with Microsoft Office products (Outlook, Word, Excel) and familiarity with general office equipment.
• Ability to handle sensitive information with discretion and professionalism.