Substitute Call Center Agent

Starwood Hotels; New York (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

Starwood Hotels in New York is seeking a friendly Call Center / PBX Agent to greet guests, route calls, and relay important information to guests and staff. You will help with arrivals and departures, airport transfers, and luggage storage, ensuring a smooth experience around the clock.

The ideal candidate has at least 1 year in guest or customer service, is a team player, detail oriented, and willing to work in a 24-hour operation; bilingual abilities are a plus.

Qualifications

• Experience in guest or customer service.
• Minimum of 1 year in a similar role.
• Willing to work in a 24-hour operation and handle flexible shifts.

Responsibilities

• Field all hotel calls, direct them appropriately, and communicate critical information to guests and staff.
• Assist with arrivals and departures, including airport transfers and luggage storage.

Skills

Customer service

Communication

Team player

Job description

Grow with us…

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Planning a trip should be fun and easy, right? Our Team is fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests' needs and provide on-the-spot solutions. Of course, they'll also help with arrival and departure, from airport transfers to luggage storage. Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed. About you… Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.

About us…

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$32.8583- $43.8111

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.