Call Center Agent $20/HR

1-Hotels-5; Miami Beach (FL); On-site; USD 34,000 - 45,000; Full time

Job summary

Starwood Hotels is seeking team members for our guest services operations in Miami Beach. You’ll field hotel calls, direct them to the right departments, and communicate critical information to guests and staff to ensure smooth arrivals and departures.

A friendly, detail‑oriented approach helps you excel in a fast-paced environment. We require at least 1 year of similar work experience; a second language is a plus, and flexibility to support a 24‑hour operation.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Field all hotel calls and direct them appropriately.
• Communicate critical information to guests and staff as needed.
• Assist with arrivals and departures and related guest needs.
• Support a fast-paced, detail-oriented front desk environment.

Skills

Customer service

Communication

Multitasking

Team player

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way.

But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Planning a trip should be fun and easy, right? Our Team is fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage.

You’ll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.

About you...

Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience.

Ability to speak a secondary language is a plus.

Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer.

We believe in a diverse, sustainable workforce with an empowered, inclusive culture.

We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way.

Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews.

We care about who you are, how you treat others and what fires you up.

Read on to learn more about our new opportunities, open now