Substitute Call Center Agent

SH Group; New York (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

Starwood Hotels in New York is seeking a Call Center/PBX Agent to field hotel calls, direct them to the right teams, and relay critical information to guests and staff.

You will support guests’ arrivals and departures and be ready to assist with on-the-spot solutions, luggage storage, airport transfers, and other guest services as needed.

A minimum of one year in guest or customer service, plus a willingness to work in a 24-hour operation, is required; bilingual abilities are a plus.

Qualifications

• Minimum 1 year of guest or customer service experience.
• Ability to speak a secondary language is a plus.
• Flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Field hotel calls, directing them to the appropriate teams and communicating key information to guests and staff.
• Assist guests with arrival and departure, including airport transfers and luggage storage, and provide on-the-spot solutions.

Skills

Customer service

Second language

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Planning a trip should be fun and easy, right? Our Team is fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests' needs and provide on-the-spot solutions. Of course, they'll also help with arrival and departure, from airport transfers to luggage storage.

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.

About you...

• Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$32.8583- $43.8111

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.