Reservations Agent

1 Hotels Group; Northern (KY); Hybrid; USD 39,000 - 43,000; Full time

Job summary

Starwood Hotels is seeking a Reservations Team Member to deliver fast, friendly service and seamless arrangements for guests. You will assist with inquiries, book reservations, and support arrival and departure needs in a 24-hour operation.

A minimum of 1 year in guest or customer service is required; ability to speak a second language is a plus. You should be a team player, detail-oriented, and able to multitask in a dynamic hotel environment.

Qualifications

• Minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Assist guests with reservations and related inquiries.
• Help with arrival and departure arrangements including airport transfers and luggage storage.
• Anticipate guests' needs and provide on-the-spot solutions.
• Collaborate with team to ensure guest success.

Skills

Guest service

Team player

Multi-tasking

Detail oriented

Hard worker

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage.

About you...

Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.

Ability to speak a secondary language is a plus.

Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$29.00/hr Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy- and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.

Read on to learn more about our new opportunities, open now