Reservations Agent

1 Hotel Kauai, L.L.C.; Hanalei (HI); On-site; USD 33,000 - 47,000; Full time

Job summary

Starwood Hotels is seeking an articulate Reservations Agent to join our Hawaii team. You will help guests plan their trips, make bookings, and provide on-the-spot solutions to ensure a smooth arrival and departure process.

If you love attention to detail and delivering stellar service, you’ll fit right in with our mission-driven team that values collaboration, sustainability, and guest satisfaction in a luxury hospitality environment.

Qualifications

• Minimum of 1 year of similar work experience in hotel operations or guest service.
• Ability to speak a secondary language is a plus.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Handle guest reservations and provide on-the-spot solutions.
• Assist guests with arrival and departure, including airport transfers and luggage storage.

Skills

Guest service

Communication

Team player

Multitasking

Detail oriented

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip.

They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage.

Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call.

About you

Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation.

About us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $29.00/hr Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy- and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now