Substitute Call Center Agent

Baccarat New York, L.L.C.; New York (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

Starwood Hotels is seeking a friendly Call Center / PBX Agent to join our team in New York. You will handle hotel calls, route inquiries, and communicate important details to guests and staff to ensure smooth operations.

The role emphasizes guest service, organization, and a proactive mindset, with a minimum of 1 year in similar work. A second language is a plus and flexibility for a 24-hour schedule is required.

Qualifications

• Passion for providing superior service, organization and details with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Field hotel calls, direct them appropriately, and communicate critical information to guests and staff as needed.
• Provide on-the-spot solutions to guest inquiries and issues.
• Support arrival and departure processes, including transfers and luggage storage when necessary.

Skills

Customer service

Team player

Attention to detail

Multi-tasking

Flexible hours

Second language bonus

Tools

PBX system

Call center software

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Planning a trip should be fun and easy, right? Our Team is fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’ needs and provide on-the-spot solutions. Of course, they’ll also help with arrival and departure, from airport transfers to luggage storage.

Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You’ll be responsible for fielding all hotel calls, directing them appropriately, and communicating critical information to guests and staff as needed.

About you

• Passionate about providing superior service, organization and details with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

About us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$32.8583- $43.8111 Starwood Hotels is an Equal Opportunity Employer.

We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences. We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.

Read on to learn more about our new opportunities, open now