SUBCONTRACTOR Glazier/Installer

The Glass Guru of North Raleigh; Raleigh (NC); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Profit sharing

Job summary

The Glass Guru of North Raleigh is seeking a Glazier / Installer to fulfill primary product installation roles. The ideal candidate will inspect job materials, load installation vehicles, and manage customer expectations during the installation process. Applicants should have at least 1 year of residential glass installation experience, a high school diploma, and must be capable of lifting heavy materials. The role involves excellent communication skills and attention to customer care. Benefits include performance bonuses and profit sharing.

Qualifications

• 1 year residential glass installation experience required.
• Candidates must pass initial background check and drug test.
• Must be physically capable, in good health, and able to lift 50-100lbs unassisted.

Responsibilities

• Inspect job materials to ensure correctness and quality.
• Load installation vehicle with required materials and tools.
• Communicate schedule changes to office and customer.
• Install products and resolve any installation problems on-site.
• Take care of customer's home/business during installation.
• Guide customer through care and maintenance of products post-installation.

Skills

Effective troubleshooting skills

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated, with excellent organizational and time-management skills

Education

HS Diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Free food & snacks
• Profit sharing

The Glass Guru of North Raleigh is looking to establish relationships with PT Subcontractors to handle flex/overflow work.

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.*