Residential GlazierInstaller

The Glass Guru of Carrollton; Carrollton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Free food & snacks

Health insurance

Opportunity for advancement

Job summary

A local glass installation company in Carrollton is looking for a Glazier / Installer. The role focuses on installing residential glass and ensuring excellent customer experience. Candidates should have 2 years of glass installation experience and a high school diploma. The company offers competitive salary, bonus opportunities, and benefits after probationary period.

Qualifications

• 2 years residential glass installation experience.
• Candidates must pass background check and drug test, have valid driver's license and clean DMV record.
• Physically capable of lifting up to 50-100lbs unassisted.

Responsibilities

• Inspect job materials ensuring they are correct and undamaged.
• Load job materials to vehicles including tools and safety equipment.
• Install products and troubleshoot issues as they arise.
• Communicate with customers and office regarding appointments and expectations.

Skills

Residential glass installation experience

Effective troubleshooting skills

Excellent verbal/written communication

Organizational and time-management skills

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Health insurance
• Opportunity for advancement

Roles & Responsibilities:

• The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc.
• Communicate to office AND customer if we’ll be late for scheduled installation appointment.
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on‑site.
• If it’s not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go‑back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer’s home/business, ensuring we leave it cleaner than when we found it… use booties, etc.
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements:

• 2 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50‑100lbs. unassisted.

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
• Residential window/door installation including new construction and retrofit.
• Window/door maintenance, weatherization, and repair.
• Effective troubleshooting skills.
• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel) preferred.
• Hardworking, motivated, with excellent organizational and time‑management skills.

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.