GlazierInstaller

The Glass Guru of Grand Junction; Grand Junction (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Company car

Company parties

Employee discounts

Job summary

The Glass Guru of Grand Junction is seeking a dedicated Glazier/Installer to fulfill installation projects in customers’ homes, ensuring a high-quality experience from start to finish. You will inspect materials, load and deliver, and coordinate with the office and customer to manage expectations.

Responsibilities include on-site installation, troubleshooting, safeguarding customer spaces, and communicating any issues promptly.

Qualifications

• 1 year residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test.
• Valid driver's license and clean DMV record.
• Must be physically capable of lifting 50–100 lbs.

Responsibilities

• Inspect materials for correct size, style and flaws.
• Load materials and equipment for installation jobs.
• Communicate delays to office and customers.
• Verify installation scope, location, and estimated time.
• Install products and troubleshoot installation issues on-site.
• Document any issues or required materials for rescheduling.
• Ensure customer property is protected and clean after service.
• Explain care, maintenance, warranty and contact options to customers.

Skills

Glazing installation experience

Customer service communication

Safety awareness

Education

HS Diploma or equivalent

Driver's license with clean DMV record

Tools

Microsoft Office (Word, Excel)

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Company car
• Company parties
• Employee discounts

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)

Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...

Communicate to office AND customer if we'll be late for scheduled installation appointment

Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.

Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site

If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.

Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.

Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...

Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

1 years residential glass installation experience

HS Diploma or equivalent

All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record

Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...

Residential window/door installation including new construction and retrofit

Window/door maintenance, weatherization, and repair

Effective troubleshooting skills

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel) preferred

Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.