Glazier Glass Installer

The Glass Guru of Farmington Hills, MI; Farmington Hills (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Locally owned and operated

Advancement opportunities

Training & development

401(k) matching

Competitive salary

Bonus based on performance

Health insurance

Paid time off

Free food & snacks

Free uniforms

Job summary

The Glass Guru of Farmington Hills, MI is seeking a dedicated Glazier/Installer to join a growing franchise. This ground-level opportunity emphasizes delivering an exceptional customer experience during the installation process, inspecting materials, and completing high-quality work in customers' homes.

Responsibilities include loading materials, coordinating with office and clients, and ensuring safe, clean installations.

Qualifications

• 1 year + residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Responsibilities

• Inspect job materials for correct size, style, and free of damage.
• Load materials to installation vehicles with tools and paperwork.
• Notify office and customer if installation is delayed.
• Validate scope, ETA, and customer expectations on arrival.
• Install products per work order and troubleshoot issues.
• Note issues and materials for later completion and inform customer.
• Keep customer premises clean; use booties.
• Explain care, warranty, and how to contact support after install.

Skills

Troubleshooting skills

Verbal communication

Written communication

Organizational skills

Time management

Hardworking

Motivated

Education

HS Diploma or equivalent

Tools

Microsoft Office (Word & Excel)

Job description

Benefits:

• Locally owned and operated
• Opportunity for advancement
• Training & development
• 401(k) matching
• Competitive salary
• Bonus based on performance
• Health insurance
• Paid time off
• Free food & snacks
• Free uniforms

Roles & Responsibilities:

Ground-level opportunity at a new franchise location: The right candidates shall be well compensated to help this growing team thrive! The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and free of damage.
• Load required job materials to installation vehicle(s), including tools, job folder/paperwork, etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment.
• Upon arrival at customer’s home, validate the work to be completed, the estimated time it will take, and the customer expectations; and manage those expectations accordingly.
• Install all products per the work order, troubleshoot, and strive to resolve any installation problems.
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues and materials needed to complete the installation to the customer’s satisfaction at a later date.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Finish the installation by walking customer through the care and maintenance of products, warranty (if applicable) and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements:

• 1 year + residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, mirrors, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.