Glazier

The Glass Guru of Olathe, KS; Olathe (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Health insurance

Relocation bonus

Signing bonus

Training & development

Job summary

The Glass Guru of Olathe, KS is seeking a Glazier to fulfill installation roles and deliver a superior customer experience in customers’ homes. You will handle glass materials, coordinate with the office, and perform installations with attention to quality and safety.

Responsibilities include inspecting materials, loading equipment, communicating delays, validating locations and ETA, and ensuring post-install care and warranty guidance.

Qualifications

• 1–3 years of residential glass installation experience.
• HS Diploma or equivalent.
• Pass initial background check and drug test; valid driver’s license and a clean DMV record.
• Physically capable of lifting 50–100 lbs unassisted.

Responsibilities

• Inspect job materials for correct size, style, and damage free condition.
• Load required materials and tools for installation.
• Communicate delays to office and customers as needed.
• Validate work, locations, ETA, and customer expectations on arrival.
• Install products, troubleshoot and resolve on-site issues.
• Note issues and required materials if work cannot be completed safely as scheduled.
• Coordinate with team about incomplete work and new material orders.
• Protect customer home/business and leave site cleaner than found.
• Closeout installation by walking customer through care, warranty, and service contacts.

Skills

Verbal communication

Written communication

Time management

Strong work ethic

Education

HS Diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Benefits

• 401(k)
• Competitive salary
• Flexible schedule
• Health insurance
• Relocation bonus
• Signing bonus
• Training & development

Roles & Responsibilities

The Glazier position is the primary product fulfillment position in the company. Glaziers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on the product(s) required to complete the job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc...
• Communicate to office AND customer if we'll be late for a scheduled installation appointment
• Upon arrival at the customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Closeout the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1-3 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record..
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.