GlazierInstaller

The Glass Guru of Temecula; Temecula (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Bonus based on performance

Opportunity for advancement

Job summary

A local glazing company is seeking a Glazier/Installer to ensure a high-quality customer experience. Candidates must have residential glass installation experience and the ability to lift heavy materials. Responsibilities include product inspections, installations, and maintaining communication with customers. This is a physically demanding role that requires attention to detail and effective communication skills.

Qualifications

• 1 year residential glass installation experience.
• Candidates must pass initial background check and drug test.
• Physically capable of performing work, lifting 50-100 lbs unassisted.

Responsibilities

• Deliver customer experience during installation process.
• Inspect job materials to ensure correctness and quality.
• Communicate with customers regarding installation appointments.
• Close out the installation by explaining care, maintenance, and warranties.

Skills

Residential glass installation

Effective troubleshooting skills

Excellent verbal/written communication skills

Microsoft Office proficiency

Education

HS Diploma or equivalent

Job description

Benefits

• Free uniforms
• Bonus based on performance
• Opportunity for advancement

Roles & Responsibilities

• The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc.
• Communicate to the office AND customer if we will be late for a scheduled installation appointment.
• Upon arrival at the customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
• If it’s not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it; use booties, etc.
• Close out the installation by walking the customer through the care and maintenance of products, explaining warranties (if applicable) and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements

• 1 year residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100 lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.