GlazierInstaller

The Glass Guru of Mason; Mason (OH); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health care/dental, vision option

Paid vacation

Paid holidays

401k matching

Free uniforms

Employee yearly party

Job summary

The Glass Guru of Mason is seeking a Glazier/Installer to handle residential glass installations with a dedication to customer satisfaction. The ideal candidate will have a commitment to ensuring high-quality service while managing customer expectations during installations.

Responsibilities include inspecting materials, loading for installations, performing installations, and maintaining communication with customers. Candidates must possess at least 1 year of experience in glass installation and the ability to lift heavy materials. This role also offers comprehensive benefits.

Qualifications

• 1 year residential glass installation experience.
• Must pass background check and drug test.
• Valid driver's license and clean DMV record required.
• Physically capable of lifting 50-100 lbs without assistance.

Responsibilities

• Inspect job materials for size, style, and damage.
• Load materials and tools for installation.
• Communicate delays to office and customers.
• Validate work and manage customer expectations on-site.
• Install products and resolve on-site issues.
• Ensure customer satisfaction and home care after installation.
• Close out installation with customer walk-through.

Skills

Residential glass replacement

Troubleshooting skills

Effective verbal/written communication

Microsoft Office proficient

Education

HS Diploma or equivalent

Job description

Benefits:

• Health care/dental, vision option
• Paid vacation
• Paid holidays
• 401k matching
• Free uniforms
• Employee yearly party

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skillsMicrosoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.