GlazierInstaller

The Glass Guru of Conroe; Town of Texas (WI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Paid time off

401(k) matching

Job summary

The Glass Guru of Conroe is seeking a skilled Glazier/Installer to fulfill in-home installations and ensure a great customer experience. You will inspect materials, load gear, and communicate delays to customers while on-site.

Ideal candidates have 1–3 years residential glass installation experience, a HS diploma, a valid driver's license, and the ability to lift 50–100 lbs. Strong communication and problem-solving are highly valued.

Qualifications

• 1-3 years residential glass installation experience.
• HS Diploma or equivalent.
• Background check and drug test required; valid driver's license and clean DMV record.
• Ability to lift 50–100 lbs unassisted.

Responsibilities

• Inspect materials for correct size, style and damage.
• Load materials and tools for installation.
• Communicate delays to office and customers.
• Validate job details and timelines at the customer's home.
• Install products and troubleshoot installation issues.
• Note issues and materials needed for a later date if unsafe.
• Coordinate with team to order new materials if needed.
• Protect customer property and maintain cleanliness.
• Explain care, warranty, and service contacts at closeout.

Skills

Verbal communication

Written communication

Time-management

Education

HS Diploma or equivalent

Tools

MS Office

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• 401(k) matching

Roles & Responsibilities:

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1-3 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period of 90 days and at the discretion of the Franchise Owner.